Kenjay James
General Manager
Pompano Beach,FL
Summary
Dynamic General Manager with proven expertise in customer service, conflict resolution, and team collaboration. Adept at managing operations, enforcing health and safety compliance, and driving sales growth.
Overview
11
11
years of professional experience
Work History
General Manager
McDonald's
Fort Lauderdale, FL
02.2015 - Current
- Oversaw daily restaurant operations ensuring compliance with company standards.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Enforced health and safety regulations to maintain a safe work environment.
- Established and maintained effective communication with staff members to ensure efficient operations.
Customer Service Representative
Winn Dixie Supermarket
Lauderhill, Florida
04.2015 - 04.2016
- Resolved customer complaints and provided effective solutions promptly.
- Collaborated with team members to ensure efficient store operations.
- Trained new staff on customer service standards and operational procedures.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Bachelor of Science - Criminal Justice
Colorado Technical University
Colorado Springs, COSkills
- Customer service
- Conflict resolution
- Team collaboration
- Sales
- Data analysis
- Effective communication
- Staff training
Timeline
Customer Service Representative
Winn Dixie Supermarket
04.2015 - 04.2016
General Manager
McDonald's
02.2015 - Current
Bachelor of Science - Criminal Justice
Colorado Technical University