Microsoft Softwares
Kenleigh Wilder
Rocky Mount,North Carolina
Summary
Professional expertise in cultivating customer satisfaction through adept handling and resolution of conflicts in a prompt, timely, and efficient manner. With a proven track record of navigating electronic record systems, I excel in ensuring accurate data entry, record keeping, and ultimately, enhancing customer experiences. Recognized for my strong work ethic, adaptability, and exceptional multitasking abilities, I thrive in unsupervised environments and rapidly acquire new skills. Proficient in various software applications essential to data entry, clerical support, and costumer/patient satisfaction. I leverage my technical acumen to streamline workflows, drive sales, boost productivity, and elevate overall satisfaction.
Overview
8
8
years of professional experience
3
3
Certification
1
1
License
Work History
Administrative Assistant
Davis Furniture Company - Part Time
06.2018 - Current
- Entered data and managed data using Microsoft Software, ensuring accuracy and efficiency in record-keeping process
- Organized and maintained physical and electronic filing systems for documents, safeguarding confidentiality and accessibility of records
- Efficiently handling inbound and outbound calls, adeptly gathering and disseminating information, connecting callers to appropriate personnel with a professional demeanor
- Crafted polished written communications such as letters, reports, and emails to uphold our commitment to customer satisfaction
- Additionally, meticulously tracked and documented my work hours to ensure prompt and accurate service delivery
- Provided a welcoming atmosphere to all visitors, offering friendly assistance by addressing inquiries to enhance their experience and provide exceptional customer service.
Insurance Representative
PFS Investments
09.2023 - 03.2024
- Educated customers on complex financial concepts and insurance processes, ensuring clear understanding of plan benefits and balance details
- Managed patient insurance information and submitted claims for billing, maintaining accuracy and compliance with billing procedures
- Processed payments for customer accounts and performed data entry tasks with precision to ensure accurate record-keeping
- Collaborated with team members to devise strategies for enhancing customer satisfaction ratings
- Provided personalized recommendations for additional products or services based on individual customer needs and situations.
Certified Nurse's Assistant I & II
UNC Health Nash
09.2021 - 02.2023
- Maintained detailed patient records and updated healthcare teams on patient status, ensuring timely and accurate information flow
- Responded promptly to emergency situations, delivering hands-on nursing care under RN supervision and adhering to medical center protocols
- Established care plans virtually through chat systems and in-person interactions with patients, caregivers, and healthcare professionals
- Conducted routine assessments of patient vitals and facilitated activities of daily living, demonstrating proficiency in multitasking within a fast-paced Emergency Room environment.
Costumer Service Specialist
Western Sizzlin'
06.2016 - 06.2018
- Served as a Front-of-House Specialist
- Managed to-go orders with precision and efficiency as a to-go order concierge, handled financial transactions competently as a cashier all while addressing a queue of inbound calls
- Served as a waitress to ensure seamless dining experiences
- Health and Safety compliance, some kitchen operations
Education
Certified Nurses Assistant I & II
Nash Community College
Rocky Mount08.2022
High School Diploma -
Rocky Mount High School
Rocky Mount, NC05.2018
Skills
- Efficient Charting/Records Management
- Data Entry Accuracy
- Organizational Skills
- Strong Analytical Thinking Skills
- Microsoft, G-Suite, and Chat Software Proficiency
- Proficient in EPIC (Electronic Health Records Software)
- Customer Support/Patient Relations
- Emergency Preparedness Training
- Medical Terminology Knowledge
- Computer Literacy and Technological Aptitude
- Familiarity with Insurance Policies and Financial Concepts
- Quality Assurance
Certification
- Certified Nurse's Assistant (CNA I & II)
- Basic Life Support Certification (BLS) (CPR)
- NC Life Insurance Licensed
- Golden Typing Certificate (64 wpm)
Additional Education
Certified Nurse's Assistant, 05/2021, 08/2022, Nash Community College, Rocky Mount, NC, Successfully completed Certified Nurses Assistance Program
Extracurricular Activities
Volunteer Work: Dynamik Learning (2015-2017), Summer Evangelistic Ministries (2012-2017) Chorus Ensembles: Church Choir (2004-2012), Middle School (2011-2014), Proficient High School Chorus (2014-2018), Tar River Children's Chorus (2009-2017)
Software
Google Softwares
Electronic Health Record Systems (EPIC)
Apple Softwares
Zoom
Word Processing, Spreadsheet, Presentation Softwares
Zendesk
Salesforce
Java Script
POS Systems
Netforum
Search Engine Optimization
Helpdesk Software
Quickbooks
Office 365
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Similar Profiles
Ariel Machado-PerezAriel Machado-Perez
Transportation Officer at Support Operations Shop, Headquarters & Headquarters Company, 143rd Combat Sustainment Support Battalion, 143rd RSG, CTARNG (Part Time)Transportation Officer at Support Operations Shop, Headquarters & Headquarters Company, 143rd Combat Sustainment Support Battalion, 143rd RSG, CTARNG (Part Time)
Balaram DangiBalaram Dangi
Barback/Runner at Hotel Cartagena (part time job under the Ogram company)Barback/Runner at Hotel Cartagena (part time job under the Ogram company)
Lorena AndradeLorena Andrade
Accounts Payable/Accounts Receivable Specialist at GAD Electric Company (Part Time)Accounts Payable/Accounts Receivable Specialist at GAD Electric Company (Part Time)