Kenley Bartlett
Dalton,GA
Summary
Adept at navigating high-stress environments, I enhanced customer loyalty and resolved disputes with empathy at Engineered Floors. My blend of critical thinking and customer service skills, coupled with proficiency in order processing, consistently delivers positive outcomes. Achievements include leading educational workshops at Petland, underscoring my commitment to community and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Engineered Floors
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Preschool Teacher
Kidde Land Preschool
08.2023 - 05.2024
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Pet Counselor
Petland
03.2023 - 08.2023
- Managed inventory effectively, ensuring adequate stock levels of essential items at all times.
- Led informative workshops on responsible pet ownership for community members, strengthening local animal welfare awareness.
- Resolved customer inquiries and issues promptly, fostering strong relationships and repeat business.
- Provided exceptional grooming services for various pet breeds, resulting in satisfied clientele and repeat appointments.
Education
Diploma -
Phoenix High School
Dalton, GA05.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Complaint resolution
- Order Processing
- Data Collection
- Product Sales
Timeline
Customer Service Representative
Engineered Floors
05.2024 - Current
Preschool Teacher
Kidde Land Preschool
08.2023 - 05.2024
Pet Counselor
Petland
03.2023 - 08.2023
Diploma -
Phoenix High School