Kenn Webster
New Caney,TX
Overview
34
34
years of professional experience
Work History
Uber Partner
Uber And Lyft
New Caney, TX
10.2018 - Current
- Greeted passengers and provided a safe and comfortable ride to their destination.
- Organized vehicle maintenance and ensured it was up to date with all required certifications.
- Monitored traffic conditions in order to plan the most efficient route for each passenger.
Cook
Webster melting company
New Caney, TX
05.2023 - 10.2023
Walmart Assistant Manage
Walmart #297 & 6579
New Caney, TX
05.2001 - 10.2018
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Implemented new procedures or systems to improve efficiency within the organization.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Supervised daily operations including scheduling shifts, assigning duties.
- Served as a liaison between staff members and senior management personnel.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Completed inventory audits to identify losses and project demand.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Produced thorough, accurate and timely reports of project activities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Analyzed business performance data and forecasted business results for upper management.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Proposed or approved modifications to project plans.
- Created and managed budgets for travel, training and teambuilding activities.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Delegated daily tasks to team members to optimize group productivity.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Coordinated with other departments to ensure smooth flow of operations.
General Manager
Welch Stone Products
Porter, TX
04.2001 - 04.2010
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Oversaw product development initiatives from concept through completion stages.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Led employee evaluations with constructive feedback to boost performance.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Designed sales and service strategies to improve revenue and retention.
- Developed service and sales strategies to improve retention and revenue.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented successful business strategies to increase revenue and target new markets.
- Monitored progress by establishing plans, budgets and measuring results.
- Formed and sustained strategic relationships with clients.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Mitigated business risks by working closely with staff members and assessing performance.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Implemented campaigns and promotions to help with developing goods and services.
- Structured HR consulting services to support clients during organizational developments and changes.
Landscaper and Landscape Designer
A&W Landscaping and lawn care
Porter, TX
12.1994 - 04.2001
- Maintained and operated lawn care equipment such as mowers, trimmers, edgers, blowers, and hedge clippers.
- Planned and designed landscaping projects to meet customer needs and preferences.
- Cultivated soil by using rakes, shovels, hoes, trowels or other tools.
- Transported plants, turf and other materials to designated areas for installation.
- Cut grass in even lengths with power mowers or hand shears.
- Applied fertilizers and pesticides according to safety regulations.
- Inspected property for signs of damage or infestation from pests or weeds.
- Installed water features such as fountains and sprinkler systems.
- Pruned trees, shrubs, hedges, bushes and vines to enhance their growth patterns.
- Weeded flower beds and vegetable gardens to remove unwanted vegetation.
- Laid sod on prepared surfaces for a finished look of the landscape design.
- Built retaining walls using stones or bricks for stability purposes.
- Assisted in building decks and patios to create outdoor living spaces.
- Cleaned up debris after completing jobsite tasks.
- Performed routine maintenance of irrigation systems including repairs when needed.
- Participated in snow removal services during winter months.
- Operated machinery such as bobcats or tractors when necessary.
- Used aerial lifts to reach higher elevations while performing trimming tasks.
- Repaired walkways with pavers or concrete blocks when needed.
- Provided knowledgeable advice about plant selection for customers' landscapes.
- Ensured proper disposal of all waste generated from job sites.
- Cut and trimmed lawns using power mowers and edgers.
- Operated landscaping equipment to maintain grounds and remove trees.
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
- Cleared pathways of overgrowth, debris and snow to reduce hazards.
- Answered customer questions regarding care and general knowledge of landscape.
- Performed preventative maintenance to keep equipment in excellent working condition.
- Pruned trees and bushes to improve visibility and shape.
- Followed planned landscaping designs to lay sod, seed grass or plant flowers and foliage.
- Pruned and trimmed trees and shrubs with shears and pruning saws.
- Used hand tools to break up clumps of dirt, transplant seedlings and mix in fertilizers.
- Applied mulch and burlap coverings to bushes and trees for winter.
- Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife.
- Troubleshot mechanical issues and completed basic repairs to keep equipment working at peak levels.
- Utilized automatic sprayers to mix and spray fertilizers and herbicides onto grass and trees.
- Built pergolas, retaining walls, decks and large and small scale water features to enhance grounds.
- Picked and chose new shrubs and plants according to bedding and sunlight.
- Recorded services rendered, materials used and charges assessed on specified forms.
- Cared for lawns by mulching, aerating, weeding or grubbing.
- Trimmed or edged around flower beds, walks, or walls.
- Raked, mulched and composted leaves.
- Pruned and trimmed trees and hedges with shears, pruners, or chain saws.
- Trimmed flowers and cleaned flower beds.
- Maintained or repaired tools or equipment for safety and longevity.
- Planted trees, shrubs, bushes and flowers in decorative planters and displays.
- Decorated gardens, paths and beds with stones or plants.
- Mixed and sprayed or spread fertilizers, herbicides, or insecticides using hand or automatic dispensers.
- Provided proper upkeep of planters, paved areas or other grounds features.
- Shoveled snow and spread salt on walkways and parking lots.
- Followed landscaping designs to determine placement of sod, flowers or foliage.
- Advised customers on plant, flower or shrubbery care.
- Built or maintained greenhouses, fences or benches,
- Set support stakes and attached wires from planted trees.
- Winterized irrigation systems and restarted systems in spring.
- Adjusted amount of water consumption using irrigation methods to prevent waste.
- Cared for artificial turf fields, periodically removing turf and replacing cushioning pads.
- Maintained artificial turf by vacuuming and disinfecting after use to prevent harmful bacteria growth.
- Watered lawns, plants, or trees, using sprinkler systems or watering cans as part of overall maintenance plan.
Store Associate
Stop And Go Mini Mart
Porter, TX
07.1989 - 11.1994
- Assisted customers with product selection, pricing and availability.
- Provided cash register operations and handled customer payments.
- Stocked shelves with merchandise and maintained inventory levels.
- Ensured the cleanliness and tidiness of the store.
- Addressed customer complaints in a professional manner.
- Operated scanning equipment for price checks and stock replenishment.
- Assisted with loading and unloading deliveries from vendors.
- Processed returns and exchanges according to company policy.
- Performed daily opening and closing procedures for store operation.
- Answered incoming calls regarding product inquiries or orders.
- Demonstrated excellent customer service skills at all times.
- Reconciled daily sales transactions against cash registers totals.
- Verified accuracy of promotional signs within store environment.
- Maintained knowledge of current promotions, policies concerning payment and exchanges.
- Adhered to safety regulations when handling hazardous materials.
- Utilized computer systems for order entry, tracking, invoicing and other related tasks.
- Identified problems or discrepancies in inventory levels and notified supervisor accordingly.
- Coordinated shipments between stores and vendors as needed.
- Assigned duties such as restocking shelves or cleaning work areas to team members.
- Monitored employee performance to ensure adherence to company standards.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Unloaded and moved merchandise to maintain aisles and set up product displays.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Answered questions about current promotions and resolved issues according to store policies.
- Answered telephone to give callers store information and look up order details.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Improved customer service feedback scores through outstanding service.
- Maintained attractive merchandise displays to maximize purchases.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Followed loss prevention guidelines to deter theft.
- Wrapped and bagged purchases to help customers load merchandise into vehicles.
- Solicited sales from customers by identifying product needs and locating merchandise.
- Evaluated daily transactions for suspected fraud or criminal activity.
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Computed purchases and received and processed cash or credit payment.
- Organized store by returning merchandise to proper areas and restocked displays.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Recommended merchandise to customers based on needs and preferences.
- Recommended, selected and located merchandise based on customer desires.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Described merchandise and explained use, operation and care.
- Ticketed, arranged and displayed merchandise to promote sales.
- Prepared merchandise for purchase or rental.
- Bagged or packaged purchases and wrapped gifts.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Placed special orders or called other stores to find desired items.
- Maintained records related to sales for store management.
- Exchanged merchandise for customers and accepted returns.
Education
High School Diploma -
CLC
Houston, TX05.1997
Skills
- Vehicle Maintenance
- Customer Engagement
- Customer Service
- Wheelchair Assistance
- Safe Driving
- Schedule Management
- Time Management
- Traffic Laws and Regulations
- Safety Equipment Verification
- Valid Driver's License
- Report Preparation
- Federal and State Driving Regulations
- Clean Driving Record
- Map Reading
- Dependable and Trustworthy
- Route Planning and Documentation
- Efficiency and Time Management
- Schedule Coordination
- Time, Mileage, and Fuel Tracking
- GPS Navigation
- Dispatcher Communication
- Routine Vehicle Maintenance
- Communication and Interpersonal Skills
- Knowledge of Local Area
- Minor Vehicle Repairs
- Special Needs Passengers
- Tires and Brakes Inspections
- Map Reading Expert
- Local Traffic Laws
Timeline
Cook
Webster melting company
05.2023 - 10.2023
Uber Partner
Uber And Lyft
10.2018 - Current
Walmart Assistant Manage
Walmart #297 & 6579
05.2001 - 10.2018
General Manager
Welch Stone Products
04.2001 - 04.2010
Landscaper and Landscape Designer
A&W Landscaping and lawn care
12.1994 - 04.2001
Store Associate
Stop And Go Mini Mart
07.1989 - 11.1994
High School Diploma -
CLC