Kenna Roberts
Catlettsburg,KY
Summary
Innovative leader & customer-focused professional with a motivational approach & upbeat nature! Passionate in delivering exceptional customer service & dedicated to driving sales & streamlining efficiency. Highly skilled in business marketing, with a deep commitment to continuous learning in business management & store operations. Driven by the ambition to own & operate a successful business in the future, I bring a creative approach to every role.
Overview
5
5
years of professional experience
Work History
Assistant Manager and Social Media Manager
Plato's Closet
2021.11 - Current
- Served as Lead Buyer for one year before being promoted to Keyholder/Assistant Manager, as well as Social Media Manager.
- Strong Communication and Interpersonal Skills, Experienced in Sales and Customer Engagement
- Managed Retail Store Operations, Including Inventory Control and Merchandising
- Cash Handling & Register Operation, Proficient in Cash Register Opening & Closing
- Implemented Effective Sales and Customer Service Strategies to Increase Revenue
- Strong Background in Customer Relationship Management and Loyalty Programs
- Staff supervision and training
- Store operations and financial management
- Conflict Resolution
- Following Pawn Law/Check-in Procedures
- Sorting, Inspecting, Appraising
- Processing, Tagging, Security Tagging
- Categorizing Inventory & Building Displays
- Skilled in Content Creation and Curation for Social Media Channels
- Expertise in Social Media Analytics and Performance Tracking
- Developed Brand Voice and Presence on Social Media
Delivery Driver
Giovanni's Pizza
2020.07 - 2021.08
- Delivered rush merchandise on tight schedules to meet customer targets and managed efficient loading and securing delivery items into vehicles
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times
- Followed company and legal requirements for deliveries, money handling, and transportation
- Handled customer service complaints with professionalism and knowledgeable responses to maintain trust and company loyalty.
Finance Intern (Reception)
J.H. Fletcher & Co
2020.04 - 2020.07
- Assisted with answering phones, transferring clients, filing paperwork, entering data, and mailing checks to support Finance operations department
- Supported budget process by tracking expense records and documenting financial data
- Received invoices and posted payments to vendor accounts by correctly inputting data into company software
- Maintained office safety by screening visitors, updating logs, and issuing temporary passes
- Scanned and filed boxes worth of payment history to help get company computer records up to date.
Sales & Project Coordinator
Christmas Ornament Kiosk
2019.10 - 2020.01
- Arranged new merchandise with appealing displays to encourage customer sales and move overstock items
- Sold various Christmas-themed products by helping customers make unique connections and educating them on current promotions to meet sales goals
- Delivered fast personalization of ornaments based on customer's request
- Helped avoid spelling and grammar mistakes through clear customer communication and note-taking.
Education
High School Diploma -
Boyd County High School
Ashland, KY05.2020
Skills
- Customer Service
- Operations Management
- Sales & Marketing
- Cash & credit receipt handling accuracy
- Multitasking, Critical thinking
- Documentation and recordkeeping
- Merchandising, Organizational skills
- Detail oriented, Strategic planning
- Project Coordination & Management
- Multi-line phone systems
- Google Docs, Excel, Microsoft Office
- Art & Digital Design, Content Creation, Social Media Management
Timeline
Assistant Manager and Social Media Manager
Plato's Closet
2021.11 - Current
Delivery Driver
Giovanni's Pizza
2020.07 - 2021.08
Finance Intern (Reception)
J.H. Fletcher & Co
2020.04 - 2020.07
Sales & Project Coordinator
Christmas Ornament Kiosk
2019.10 - 2020.01
High School Diploma -
Boyd County High School
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