- Music
- Backpacking and Hiking
- Pilates
- Animal Care
- Food Tourism
- Fashion and Style
- Camping
- Swimming
Kennady brennan
chehalis
Summary
Dynamic Patient Service Specialist with a proven track record at Providence Health & Services, enhancing patient satisfaction through exceptional customer service and efficient appointment scheduling. Skilled in HIPAA compliance and insurance verification, I excel in high-pressure environments, ensuring confidentiality while training new team members and fostering a supportive clinic atmosphere.
Overview
4
4
years of professional experience
Work History
Patient Service Specialist
Providence Health & Services
07.2023 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
Assistant
Dynamic Collectors
08.2021 - 08.2022
- Assisted manager in all aspects of business operations.
- Filing.
- Documenting Collections.
- Post Office drops.
- Sorting through mail.
- Putting together gift bags for clients.
- Picking up lunch for the office.
- Money drops at the bank.
Education
Pre Reqs For Nursing - Nursing Education
SPSCC Community College
Olympia, WA06-2026
High School Diploma -
WF West
Chehalis, WA06-2017
Skills
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Professionalism and ethics
- Healthcare systems
- Medical terminology
- HIPAA compliance
- Customer service
- Patient registration
- Problem-solving
- Phone and email etiquette
- Calm and effective under pressure
- Administrative and office support
Interests
Timeline
Patient Service Specialist
Providence Health & Services
07.2023 - Current
Assistant
Dynamic Collectors
08.2021 - 08.2022
Pre Reqs For Nursing - Nursing Education
SPSCC Community College
High School Diploma -
WF West
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