Kennaya Scott
New Castle,DE
Summary
Dynamic host with strong interpersonal skills and multitasking proficiency. Experienced in managing waitlists and coordinating with staff to ensure seamless dining experiences. Eager to apply expertise in customer engagement to elevate overall guest satisfaction.
Overview
4
4
years of professional experience
Work History
Host
Applebee's Grill + Bar
03.2022 - 09.2025
- Greeted and seated guests, ensuring prompt service and a welcoming atmosphere.
- Managed waitlists efficiently, optimizing table turnover and guest satisfaction.
- Collaborated with kitchen and serving staff to coordinate seamless dining experiences.
- Handled guest inquiries and special requests, enhancing customer engagement.
- Trained new hosts on procedures and best practices in guest relations.
- Maintained cleanliness of front-of-house areas, supporting overall restaurant hygiene standards.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
William Penn High School
New Castle, DESkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Detail-oriented
- Strong interpersonal skills
Timeline
Host
Applebee's Grill + Bar
03.2022 - 09.2025
High School Diploma -
William Penn High School