Kennedi Brooks
Houston,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Customer Contact Center
Houston , Tx
10.2024 - 08.2025
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Collected deposits or payments and arranged for billing.
- Answered inbound calls, chats and emails to facilitate customer service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Customer Service Representative
Robert Half
Houston, Tx
05.2023 - 09.2024
- Answered customer inquiries via phone, email, and chat.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Warehouse Worker
Prime Flight
Houston Tx
03.2022 - 04.2023
- Operated scanners, computers, and other equipment to track orders.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Preserved safe work environment by maintaining clean workstations and pallet area.
Education
High School Diploma -
MacArthur
Houston Tx05-2023
Skills
- Communication skills
- Customer Service (3/4 years)
- Warehouse Experience
- Prombling Sovling
- Computer Skills
- Retail Sales
- Payment processing
- Team collaboration
Timeline
Customer Service Representative
Customer Contact Center
10.2024 - 08.2025
Customer Service Representative
Robert Half
05.2023 - 09.2024
Warehouse Worker
Prime Flight
03.2022 - 04.2023
High School Diploma -
MacArthur
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