Kennedi Hill
La Crescent,Minnesota
Summary
Focused student with experience with restaurant management , customer satisfaction, and telephone etiquette. Frequently praised as diligent by my peers, I can be relied upon to help your team achieve its goals. With highly dedicated actions and skills as a server, I have strong communication and problem-solving abilities. As a student, I am currently pursuing a degree in Dental Hygiene at the University of Minnesota. Seeking to leverage my interpersonal skills and passion for health care into a mid-level position as a Dental Hygienist. Eager to apply my academic knowledge in a practical setting, with the ultimate goal of improving patients' oral health and educating them on preventative care strategies. Committed to continual learning and growth within the health care field.
Overview
5
5
years of professional experience
Work History
Serving Manager
Pettibone Boat Club
La Crosse, WI
03.2022 - Current
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Prepared and served food and beverages to customers.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
- Resolved customer complaints and inquiries in a timely manner.
- Used good communication skills to reduce guest dissatisfaction.
- Attended company and restaurant trainings and meetings to improve serving skills.
- Assisted with training of new staff members.
- Resolved conflicts between employees in a timely manner while preserving positive working relationships.
Hostess/Server
Corky's Pizza
La Crescent, MN
06.2018 - 03.2022
- Monitored restaurant activity to determine seating and dining flow.
- Escorted guests to proper tables or offered open seating options in bar and patio areas.
- Engaged with guests to maximize satisfaction with food and service.
- Processed phone and online orders, keeping food hot and fresh until picked up.
- Unloaded and stocked glassware, plates, and utensils.
- Removed plates and glasses from tables after meals.
- Assisted other restaurant personnel with tasks when necessary such as expediting food to tables.
- Processed payments using POS systems accurately following cash handling protocols.
- Answered phone calls to take reservations and address guest questions and concerns.
Front Desk Assistant
Thorson Graphics
La Crescent, MN
06.2021 - 09.2021
- Answered questions about company location and hours of operation.
- Handled multi-line phone system and promptly transferred calls.
- Monitored front desk traffic to support customer satisfaction.
- Created invoices for customers based on their orders placed with the company.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Created visual concepts to communicate ideas that inspire, inform and captivate consumers.
Education
Bachelor of Science - Dental Hygiene
University of Minnesota - Twin Cities
Minneapolis, MN03.2026
Skills
- Leadership
- Verbal & Written Communication
- Problem solving
- Working well with peers
- Performance Strategies
- Hospitality Administration
- Work Ethic
Timeline
Serving Manager
Pettibone Boat Club
03.2022 - Current
Front Desk Assistant
Thorson Graphics
06.2021 - 09.2021
Hostess/Server
Corky's Pizza
06.2018 - 03.2022
Bachelor of Science - Dental Hygiene
University of Minnesota - Twin Cities
Similar Profiles
Joseph HammellJoseph Hammell
Dock Worker at Pettibone Boat ClubDock Worker at Pettibone Boat Club
Blake JacobsonBlake Jacobson
Customer Service Representative at Your Boat ClubCustomer Service Representative at Your Boat Club
Jacklyn GabelJacklyn Gabel
Assistant Bar Manager at Wyandotte Boat ClubAssistant Bar Manager at Wyandotte Boat Club