Kennedi Jones
Washington,DC
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving. Attentive Customer Service Representative with 4 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player. Self-assured professional skilled in interpersonal communications and offering background in customer service. Problem-solver with great personality. Brings excellent client engagement skills as Customer Service Executive.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Leader
Long John Silver's
05.2022 - 08.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
RBT
Behavioral Framework
11.2023 - 02.2024
- Reduced challenging behaviors through the implementation of positive reinforcement strategies.
- Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
- Fostered strong relationships with clients'' families, fostering trust and open communication vital for successful outcomes.
- Supported families in understanding and applying behavioral strategies within the home environment.
- Adapted instructional methods according to each client''s learning style, maximizing progress towards goals.
- Improved communication skills in autistic children by utilizing evidence-based practices.
- Promoted socialization and peer interaction with group activities and play-based learning.
- Implemented skill acquisition programs tailored to each client''s unique needs and abilities.
- Increased independence in daily living tasks by providing consistent skill development support.
Home Health Aide
Joyce
07.2023 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Provided mobility assistance such as walking and regular exercising.
Education
High School Diploma -
Potomac High School
Oxon Hill, MD06.2023
Skills
- Patient Care
- Meal Preparation
- Feeding Assistance
- First aid and safety
- Documentation
- Behavioral support
- Patient transportation
- Behavioral Management
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Cash Handling
- Time Management
Certification
- ServSafe Certification- 04/04/2023-04/04/2028
- CPhT - Certified Pharmacy Technician. CURRENTLY
- MEDICAL TERMIONOLGY- 04/26/2024
Timeline
RBT
Behavioral Framework
11.2023 - 02.2024
Home Health Aide
Joyce
07.2023 - Current
Shift Leader
Long John Silver's
05.2022 - 08.2023
High School Diploma -
Potomac High School
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