Brennan Sexton
Windsor,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Advisor
Christian Brothers Automotive Corporation
Fort Collins, CO
01.2022 - Current
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Strengthened customer retention by offering discount options.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Conducted customer satisfaction surveys to identify areas for service improvement.
Camp Counselor/Swim Instructor/Lifeguard
Colorado State University
Fort Collins, CO
05.2021 - 08.2021
- Instructed large groups of children in sports, swimming, and health skills daily
- Ensured child safety in and around the pool area
- Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
- Created an environment conducive to learning by implementing positive reinforcement strategies.
Material Handler
PHM Brands (Viobin)
Denver, CO
06.2019 - 08.2019
- Collaborated in the isolation of components during crude oil processing for CBD oil
- Maintained and monitored the individual holding vats (checking temperature, replacing oil after it had been processed) as well as logging temperature and output of the product before and after processing
- Inspected materials for any damages or defects upon receipt.
- Maintained accurate inventory records of all received items.
Lifeguard
Colorado Swim School
Broomfield, CO
01.2019 - 08.2019
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Provided assistance to swimmers of varying skill levels.
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
Lifeguard, Head Lifeguard
Broomfield Swim & Tennis Club
Broomfield, CO
06.2016 - 08.2018
- Assisted with swim lessons for guests and members of the facility.
- Enforced all safety regulations and posted rules for patrons.
- Provided assistance to swimmers of varying skill levels.
- Monitored swimmers to ensure safety in the pool area.
Education
Bachelor of Arts - Communications, Business
Colorado State University
Fort Collins, CO12.2022
Skills
- Computer Skills
- Service Estimates
- Data Entry
- Customer Service
- Quality Control
- Multitasking and Organization
- Conflict Resolution
- Sales expertise
- Customer Relationship Management
- Team Collaboration
Certification
- BG Service Advisor Academy - Fluid Training
- Christian Brothers Corporate Training
References
References available upon request.
Timeline
Service Advisor
Christian Brothers Automotive Corporation
01.2022 - Current
Camp Counselor/Swim Instructor/Lifeguard
Colorado State University
05.2021 - 08.2021
Material Handler
PHM Brands (Viobin)
06.2019 - 08.2019
Lifeguard
Colorado Swim School
01.2019 - 08.2019
Lifeguard, Head Lifeguard
Broomfield Swim & Tennis Club
06.2016 - 08.2018
Bachelor of Arts - Communications, Business
Colorado State University