Kennedie Wagner
Black Diamond,WA
Summary
Experienced manager with a diverse background in guest service operations and ensuring high levels of customer satisfaction. Employs personalized and creative solutions to bring resolution to guests, enhancing overall satisfaction and experience. A motivational leader, who exemplifies the standards of the organization and encourages team members.
Overview
9
9
years of professional experience
Work History
Guest Services Supervisor
Crystal Mountain Resort
06.2024 - Current
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Supported team members by offering constructive feedback and coaching as needed.
- Reviewed upcoming events and planned for expected challenges.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Hired, trained and managed team of 27 Guest Services Representatives successfully.
Lift Operations Manager
Crystal Mtn Resort
09.2019 - 06.2024
- Led a department of over 80 employees
- Managed labor and expenses
- Created FY budgets and reviewed monthly financial reports
- Executed short term projects to achieve department goals
Lift Operations Supervisor
Crystal Mtn Resort
06.2018 - 09.2019
- Assisted in the hiring and interview process
- Managed staff scheduling
- Led daily operations meetings
Lift Operations Lead
Crystal Mtn Resort
12.2015 - 06.2018
- Ensured guest experience and safety standards were met at front-line stations
- Assisted with team member break schedules
- Reviewed operator documentation to ensure compliance
- Assisted Lift Maintenance with projects
Education
High school or equivalent -
Kent Lake High School
Kent, WA06.2013
Skills
- Professionalism
- Motivational Team Leader
- Conflict Resolution Skills
- Leadership Skills
Timeline
Guest Services Supervisor
Crystal Mountain Resort
06.2024 - Current
Lift Operations Manager
Crystal Mtn Resort
09.2019 - 06.2024
Lift Operations Supervisor
Crystal Mtn Resort
06.2018 - 09.2019
Lift Operations Lead
Crystal Mtn Resort
12.2015 - 06.2018
High school or equivalent -
Kent Lake High School
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