Kennedy Bolds
Anna,TX
Summary
Dynamic professional with a proven track record in customer service and cash handling accuracy, demonstrated at Genpact and other leading companies. Excelled in resolving high-stress situations, enhancing customer loyalty through empathetic service, and maintaining meticulous financial records. Skilled in team collaboration and problem-solving, ensuring operational excellence and client satisfaction.
Overview
4
4
years of professional experience
Work History
Store Associate
Walmart
Murphy, Tx
07.2021 - Current
- Assisted in receiving stock and organizing storeroom, streamlining product accessibility for restocking.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Performed cash, card, and check transactions to complete customer purchases.
Customer Service Representative
Genpact
Richardson, TX
06.2023 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained compliance with banking regulations while processing new accounts and updating existing records.
Bank Teller
ResourceOne Credit Union
Garland, TX
11.2022 - 01.2023
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
High School Diploma -
North Mesquite High School
Mesquite, TX06-2021
Skills
- Customer service
- Product knowledge expertise
- Cash handling accuracy
- Team collaboration
- Attention to detail focus
- Problem-solving acumen
- Payment processing
Timeline
Customer Service Representative
Genpact
06.2023 - 04.2024
Bank Teller
ResourceOne Credit Union
11.2022 - 01.2023
Store Associate
Walmart
07.2021 - Current
High School Diploma -
North Mesquite High School