Kennedy Carter
Kennesaw,GA
Summary
Detail-oriented and dependable customer service professional with experience supporting busy front office operations. Skilled in patient scheduling, check-in/check-out procedures, insurance verification, and maintaining accurate records. Known for strong communication skills, professionalism, and the ability to remain calm in fast-paced healthcare environments. Committed to providing compassionate service while ensuring efficient administrative workflows and a positive patient experience.
Overview
7
7
years of professional experience
Work History
Server
Tin Lizzy's Cantina
Atlanta, GA
06.2024 - 02.2026
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed food and beverage orders efficiently, maintaining accuracy in order processing.
- Assisted in training new staff on menu items and service standards to enhance team performance.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Front Office Assistant
Nova Ob/Gyn
College Park, GA
05.2021 - 05.2024
- Managed patient scheduling and appointment coordination to enhance office efficiency.
- Collaborated with medical staff to coordinate patient follow-up appointments, ensuring continuity of care.
- Assisted in electronic health record management, ensuring accuracy and compliance.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Store Manager
Sammy Cheezecake
East Point, GA
02.2019 - 05.2021
- Led daily store operations, ensuring optimal inventory management and merchandising standards.
- Trained and mentored staff on customer service excellence and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Fostered a positive work environment through team-building initiatives and performance recognition programs.
Education
Bachelor of Science - Psychology/ HR
Kennesaw State University
Kennesaw, GA05.2027
High School Diploma -
Westlake High School
Atlanta, GA05.2023
Skills
- Strong work ethic
- Exceptional customer service
- Front desk operations
- HIPAA compliance
- Guest engagement
- EMR/EHR systems
- Multi-Phone line system
- Integrity& Accountability
- Collaboration & Teamwork
Timeline
Server
Tin Lizzy's Cantina
06.2024 - 02.2026
Front Office Assistant
Nova Ob/Gyn
05.2021 - 05.2024
Store Manager
Sammy Cheezecake
02.2019 - 05.2021
Bachelor of Science - Psychology/ HR
Kennesaw State University
High School Diploma -
Westlake High School