Kennedy Correa

Organize events

set up carts for special events and or groups

Supervise staff and manage while working with proshop on daily basis to ensure members and guest satisfaction.

Set up golf carts and bags on staging area daily.

Driving range set up and management throughout the day including putting and practice areas keeping it neat and organized.

Start and Pace of play management.

Greet members and guest, assist them with their bags and golf carts.

Clean clubs and help members and guests placing bags in cars and or bag drop.

Keep staging area clean and presentable at all times.

stage tournaments on daily basis and work as a team to provide excellent service.

Cart repair

club repair

regripping

place orders of parts, cups, straws, towels etc.

• Monitored company inventory to keep stock levels and databases updated.
• Led projects and analyzed data to identify opportunities for improvement.
• Established clear benchmarks for performance and monitored individual and team progress.
• Oversaw training of services staff and other day-to-day activities on driving range.
• Provided customer service training to fellow employees, which led to increased satisfaction from club members.
• Initiated and planned summer camp program for children, helping cultivate love for golf in younger generation.
• Assisted manager with making purchases for club pro shop.

Bag drop

Assist members with their golf bags

Work with pro shop

Set up golf carts and tournament set up

Members clubs and carts on staging area ready for tee times and or tournaments

Keep working area clean and ready, make sure members have water cups and Ice at staging area, golf carts cleaned and ready also charged for each day and the end of night for next day.

Pace of play and assist pro shop with time and turn of groups.

Replace battery on golf carts, check and do maintenance on golf carts.

Repair tires and battery cables on carts, check for corrosion.

Replace golf shafts and grips for members.

• Motivated and trained employees to maximize team productivity.
• Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
• Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
• Provided exceptional customer service to customers, increasing customer loyalty.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Reported issues to higher management with great detail.
• Assisted in recruiting, hiring and training of team members.
• Reduced operational risks while organizing data to forecast performance trends.

• Collected and processed payments.
• Immediately addressed problems with customer accounts to promote quick resolution.
• Submitted and tracked orders.
• Responded to telephone and in-person requests for information.
• Presented latest merchandise to prospective buyers.
• Established new customer accounts through perseverance, dedicated cold calling and exceptional service.
• Completed customer searches to generate new leads.

• Prepared sales contracts.
• Identified prospects' needs and developed appropriate responses along with information on fitting products and services.
• Established new customer accounts through perseverance, dedicated cold calling and exceptional service.
• Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
• Completed customer searches to generate new leads.
• Presented latest merchandise to prospective buyers.
• Immediately addressed problems with customer accounts to promote quick resolution.
• Responded to telephone and in-person requests for information.
• Accounted for all inventory and ordered new stock.
• Resolved customer concerns promptly to maintain satisfaction.
• Politely assisted customers in person and via telephone.
• Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
• Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
• Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
• Achieved sales goals and service performance requirements of $ through new customer sales.
• Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
• Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

• Manage Men and Women leagues weekly keep results and handicap system updates
• Lessons, individual, groups and junior camp
• Proshop inventory budget
• Work with outside staff staging events
• Tee times scheduling daily
• Schedule and training of golf staff
• Diffusing situations and making the operation goes smooth during busy and hectic times during events and regular days
• Effectively communicated with a diverse group of athletes, coaches and game officials.
• Administered budget and documented expenses.
• Developed and maintained key relationships with local vendors.
• Initiated and planned summer camp program for children, helping cultivate love for golf in younger generation.
• Assisted manager with making purchases for club pro shop.
• Established clear benchmarks for performance and monitored individual and team progress.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Offered friendly and efficient service to customers, handled challenging situations with ease.