Kennedy Cortez
Olathe,KS
Summary
Dynamic Service Manager with a proven track record at Hy-Vee, adept in turning escalated customer complaints into repeat business through exceptional problem-solving and a positive attitude. Skilled in coaching teams for peak performance, implementing innovative inventory and point-of-sale systems, and enhancing store revenue through strategic displays. Excels in multitasking, leadership, and fostering a collaborative work environment.
Overview
4
4
years of professional experience
Work History
Service Manager
Hy-Vee
04.2020 - Current
- Resolved escalated customer complaints professionally, turning potentially negative experiences into a positive outcomes with repeat business.
- Trained and supervised employees in various departments such as customer service, checking, and courtesy clerk positions.
- Create eye-catching displays for increased revenue across the store.
- Assisted in implementing a new point-of-sale and inventory system.
- Interact with vendors on a daily basis, checking invoices, ensuring accuracy.
- Fill in for higher level managers when on vacation or not in store for the day, sustaining the same level of service as if they were here.
- Assist all departments throughout the store ensuing a positive work flow throughout the day.
- Monitor service staff performance and provided feedback for improvement.
Education
Bachelor of Arts - Business Marketing
Bellevue University
Bellevue, NE01.2025
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Reliable and Responsible
- Outgoing and Energetic
- Coaching and Mentoring
- Supply Ordering
- Task Delegation
Timeline
Service Manager
Hy-Vee
04.2020 - Current
Bachelor of Arts - Business Marketing
Bellevue University
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