Kennedy Crawford
Elk Grove,CA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Modern Aviation
Mather, CA
02.2024 - Current
- Deliver proactive, personalized service to Private and Corporate Aviation clientele, ensuring high levels of customer satisfaction by addressing specific needs and preferences.
- Arrange services including hotel, catering, and ground transportation, ensuring seamless travel experiences and maintaining high customer satisfaction rates.
- Coordinate aircraft services such as fuel and hangar storage, maintaining accurate trip data in scheduling software and updating customer information in the database to ensure operational efficiency.
Guest Services Manager
California Ski Ranch
Lincoln, CA
03.2023 - Current
- Coordinate travel plans and created itineraries for guests, ensuring a seamless and enjoyable experience.
- Develop and execute strategies to grow a brand's online presence, engage audiences, and drive results across social media platforms.
- Manage reservations and inquiries using digital booking systems effectively.
- Created and managed effective strategies for optimizing guest experiences and promoting loyalty.
Event Coordinator
Self-Employed
Elk Grove, CA
06.2019 - Current
- Coordinated logistics for events, including vendor management and venue selection.
- Developed event themes and concepts to elevate guest experiences.
- Managed budgets and negotiated contracts with suppliers for optimal cost efficiency.
Business Development Representative
NCR Corporation
Sacramento, CA
03.2022 - 03.2023
- Created and managed extensive sales pipelines for multiple business development initiatives, driving customer engagement and closing sales opportunities.
- Developed targeted campaigns to drive customer engagement and close sales opportunities.
- Conducted research on potential customers to identify their needs and interests, enhancing client relationships.
- Utilized CRM software to track leads and customer interactions.
Education
Bachelor of Science - Business Management
California State University
Sacramento05.2022
Associate of Arts - Business Administration
Folsom Lake College
Folsom05.2020
Skills
- Organizational Skills
- Self-Sufficient
- Excellent Communication
- Microsoft Office
- Customer Service
- CRM Software
Timeline
Customer Service Representative
Modern Aviation
02.2024 - Current
Guest Services Manager
California Ski Ranch
03.2023 - Current
Business Development Representative
NCR Corporation
03.2022 - 03.2023
Event Coordinator
Self-Employed
06.2019 - Current
Bachelor of Science - Business Management
California State University
Associate of Arts - Business Administration
Folsom Lake College
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