Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kennedy Cruz

Thibodaux,LA

Summary

Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Reliable and upbeat cashier successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales floor associate position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Footwear Sales Associate

Academy Sports Outdoors
Thibodaux, LA
06.2022 - Current
  • Drove team revenue totals by bringing in top sales numbers.
  • Educated customers on personalized shoe options based on activity level, style preferences, and foot type.
  • Maintained accurate knowledge of new products and services based on changing market trends.
  • Advertised best-selling shoe products and trendy brands.
  • Managed merchandise returns by offering product exchanges, store credit, or monetary refunds.
  • Created attractive merchandise displays throughout store.
  • Provided accurate store information on pricing, sales, and product features.
  • Assisted freight workers in unpacking boxes and preparing shipments for online sales.
  • Serviced multiple customers at once, multi-tasked, and enthusiastically handled special projects.
  • Increased sales by 10%
  • Managed over 15 customer calls per shift

General Merchandiser

Walmart
Thibodaux, LA
01.2022 - 07.2022
  • Pushed and stocked products in multiple departments and consistently met time targets.
  • Helped customers select merchandise by offering multiple product options fitting specific needs.
  • Executed revised sales plans and reset zones to incorporate new merchandise.
  • Maintained superior customer service levels by prioritizing customers' needs over merchandising assignments.
  • Rotated stock correctly to minimize spoilage and waste.
  • Picked and packed order items.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Stocked shelves, racks, and cases with new or transferred merchandise.
  • Greeted customers and directed them to requested products.
  • Moved merchandise using forklifts, pallet jacks, and hand trucks.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Managed large pallets of freight
  • Increased store credit card ratings by 5%

Customer Service Cashier

Marshalls
Houm, LA
08.2020 - 01.2022
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Managed daily credit and cash calls for customers with accuracy and speed.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Managed to increase credit cards applications by 5%
  • Operated cash register to record transactions accurately and efficiently

Cashier

Lowe's
Thibodaux, LA
05.2021 - 08.2021
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Managed over 15 calls about store policies and addressed customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Conducted inventory counts by adding each item in stock and documenting them in system.

Gameroom Attendant

Chuck E Cheese
Houma, LA
07.2019 - 08.2020
  • Wiped down and cleaned chairs, booths, and game stations to comply with sanitation requirements.
  • Communicated proactively with guests to troubleshoot problems and provide guidance.
  • Greeted and informed customers about attractions, promotions, and current prices to foster outstanding hospitality and service.
  • Assisted with ticket redemption and provided prize selection to customers.
  • Stocked and displayed merchandise on prize wall to encourage guests to play more games to win goodies
  • Monitored tables for guest needs to identify customer service opportunities.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, and enforcing rules, and safety policies.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Managed to increase game card transactions by 5%
  • Memorized games and rules to facilitate positive entertainment experience

Education

Bachelor of Science - Political Science

Dillard University
New Orleans, LA
05.2025

High School Diploma -

Terrebonne High School
Houma, LA
05.2021

Skills

  • Meeting Sales Goals
  • Effective Customer Service
  • Exceeding Customer Expectations
  • Adaptable and Flexible
  • Maintaining Clean Work Areas
  • Engaging with Diverse Customers
  • Item Ticketing and Pricing
  • Excellent Written and Verbal Communication
  • Merchandise Receiving and Handling
  • Customer Assistance
  • Rewards Programs
  • Managing Cash Register

Timeline

Footwear Sales Associate

Academy Sports Outdoors
06.2022 - Current

General Merchandiser

Walmart
01.2022 - 07.2022

Cashier

Lowe's
05.2021 - 08.2021

Customer Service Cashier

Marshalls
08.2020 - 01.2022

Gameroom Attendant

Chuck E Cheese
07.2019 - 08.2020

Bachelor of Science - Political Science

Dillard University

High School Diploma -

Terrebonne High School

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Kennedy Cruz