MADELINE UGALDE
CHANDLER,AZ
Summary
Engaging Sales Associate with over 2 years of experience, provides excellent customer service and promotes brand awareness. Skilled in processing transactions, handling cash, arranging merchandise and product knowledge. Known for resolving customer requests and maintaining high-level satisfaction. Followed by being focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
4
4
years of professional experience
Work History
Footwear Associate
Dicks Sporing Goods
Tempe, AZ
03.2022 - Current
- Assisted customers in finding the right footwear for their needs by providing product knowledge and sizing information.
- Provided excellent customer service to ensure satisfaction with each purchase.
- Organized shelves and displays to create a visually appealing shopping environment.
- Restocked shelves with new merchandise according to store standards.
- Unboxed and priced incoming shipments of footwear in preparation for sale.
Apparel Sales Associate
Dicks Sporing Goods
Tempe, AZ
11.2021 - Current
- Assisted customers in selecting apparel items that best fit their needs and preferences.
- Performed daily register transactions including sales and returns.
- Provided detailed product knowledge to customers regarding fabric, fit, styling and care instructions.
- Organized clothing racks according to size, color, style or other criteria for easy identification by customers.
- Collaborated with team members on special projects related to marketing campaigns or store events.
- Created displays within the store that highlighted seasonal trends or promotional deals.
Front End Associate
Dicks Sporting Goods
Tempe, AZ
11.2020 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Utilized upselling techniques to promote additional products and increase sales.
- Managed cash register after end of shift to balance and record accurate transactions.
- Maintained up-to-date knowledge of store sales, payment policies, and security standards.
Education
High School Diploma -
Basha High School
Chandler, AZ05.2023
Bachelor of Science - Communications
Arizona State University
Tempe, AZSkills
- Meeting Sales Goals
- Exceeding Customer Expectations
- Strong Communication and Interpersonal Skills
- Cash Handling
- Time Management
- Product Promotion
- Store Opening and Closing
- Cash Register Operation
- Brand Awareness
- Customer experience management
- Trend Identification
- Fashion trends
Accomplishments
- Enrolled in Arizona's State University's Honor Society Fall of 2023
- 3.7 GPA average while attending Arizona's State University
- Minoring in accounting
Timeline
Footwear Associate
Dicks Sporing Goods
03.2022 - Current
Apparel Sales Associate
Dicks Sporing Goods
11.2021 - Current
Front End Associate
Dicks Sporting Goods
11.2020 - Current
High School Diploma -
Basha High School
Bachelor of Science - Communications
Arizona State University
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