KENNEDY DOBEY
North Augusta,SC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Publix
North Augusta , SC
12.2018 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Cart Attendant
Wal-Mart Supercenter
North Augusta, SC
02.2021 - 08.2021
- Collected empty carts from grocery patrons and returned to store to keep parking lot clear of obstacles.
- Gathered and consolidated carts, freeing up additional cart return spaces.
- Collected carts left in parking areas and returned to retail stores.
- Cleared parking lot of litter and foreign debris.
- Removed broken and unserviceable carts from inventory for repair.
- Offered carts to patrons.
- Patrolled car park for unattended and loose shopping carts, preventing damage to patron vehicles.
Education
Associate of Science - Communications
East Georgia State College
Augusta, GA06.2023
Skills
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Order and Refund Processing
Timeline
Cart Attendant
Wal-Mart Supercenter
02.2021 - 08.2021
Customer Service Associate
Publix
12.2018 - Current
Associate of Science - Communications
East Georgia State College