Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
Generic

Kennedy Geesey

13516 Moore St Cerritos,CA

Summary

Results-oriented individual skilled in upselling and customer feedback management. Experienced in enhancing guest interactions through effective communication and conflict resolution, ready to drive exceptional service experiences, and dedicated to providing personalized experiences for each guest.

Overview

4
4
years of professional experience

Work History

Room Service Cashier

Disneyland Hotel
Anaheim, California
05.2025 - Current
  • Took advantage of opportunities to upsell menu items, such as alcohol and desserts.
  • Assisted hundreds of guests with ordering breakfast and dinner, with a friendly and upbeat attitude, especially during peak hours.
  • Attended to guests' needs by answering questions and assisting with complaints promptly and professionally.
  • Boosted guest satisfaction levels by going the extra mile to personalize service for each guest.
  • Efficiently and accurately processed orders while utilizing point-of-sale systems to ensure guest satisfaction.
  • Maintained a clean, organized, and well-stocked office area to ensure that the workday ran smoothly.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Ensured the accuracy of all paperwork associated with each transaction, including invoices and receipts.

Palm Breeze Bar Utility Person

Disneyland Hotel
Anaheim, California
10.2023 - 05.2025
  • Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
  • Delivered excellent customer service by being friendly and accommodating guest needs.
  • Responded promptly to customer inquiries and requests for additional items or services.
  • Cleared tables promptly to ensure efficient dining experience for guests.
  • Responded to guest inquiries regarding menu items with accurate information, and an upbeat attitude.
  • Assisted servers by delivering utensils and condiments during peak hours.
  • Collaborated with kitchen staff to manage dishware and glassware supply levels.
  • Supported team members by restocking items in service stations as needed.
  • Communicated with kitchen staff to ensure timely preparation of orders for guest satisfaction.

Outdoor Vending Cashier

Disneyland California Adventure
Anaheim, California
10.2021 - 10.2023
  • Assisted thousands of guests annually with product inquiries and provided exceptional service with a friendly demeanor.
  • Assisted guests with menu selections, and answered questions about food items.
  • Provided friendly customer service, enhancing the overall dining experience for guests.
  • Greeted customers with an upbeat attitude, and answered questions regarding vending cart items and in-park locations.
  • Provided excellent customer service by ensuring orders were correct and completing transactions quickly.
  • Resolved customer complaints in a timely manner following established procedures.
  • Checked personal identifications during alcohol and tobacco sales.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Adhered to social distancing protocols and wore mask or face shield.

Education

High School Diploma -

North High
Torrance, CA
06-2019

Associate of Arts - English

Cerritos College
Norwalk, CA

Skills

  • Upselling techniques
  • Customer feedback management
  • Guest relations
  • Effective communication
  • Time management
  • Conflict resolution
  • Attention to detail
  • Adaptability
  • Team collaboration
  • Microsoft 365 proficiency
  • Adobe Creative Cloud expertise
  • Efficient team communication
  • Multi-line telephone management
  • Verbal communication
  • Customer satisfaction strategies
  • Purchase assistance
  • Multitasking skills
  • Interpersonal communication
  • Relationship building
  • Merchandising displays
  • Task prioritization

Affiliations

  • Ethical Fashion
  • Article Writing
  • Vacation Planning & Travel
  • Painting
  • Poetry and Novel Reading

Languages

English
Native/ Bilingual
Japanese
Limited
Spanish
Elementary

Accomplishments

  • Girl Scouts Bronze Award
  • Saxon Strong Award Recipient. Awarded twice by teachers in high school for upholding school values and being a kind and friendly student

Timeline

Room Service Cashier

Disneyland Hotel
05.2025 - Current

Palm Breeze Bar Utility Person

Disneyland Hotel
10.2023 - 05.2025

Outdoor Vending Cashier

Disneyland California Adventure
10.2021 - 10.2023

High School Diploma -

North High

Associate of Arts - English

Cerritos College

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