Kennedy Hamilton
Lakeland,FL
Summary
Versatile professional with extensive experience in customer facing roles across the retail and service industries .Demonstrates strong interpersonal and people skills, with the ability to document and communicate effectively. Leverages problem solving abilities to deliver high quality service and provide efficient support.
Overview
6
6
years of professional experience
Work History
Front Office Coordinator/Receptionist
AdventHealth
Winter Haven, FL
01.2025 - Current
- Coordinated patient scheduling and appointment management to optimize workflow efficiency.
- Facilitated communication between medical staff and patients, enhancing overall service experience.
- Managed front office operations using electronic health records systems to ensure accurate patient documentation.
- Streamlined check-in processes, reducing wait times and improving patient satisfaction scores.
- Developed and maintained filing systems for patient records, ensuring compliance with privacy regulations.
- Responded promptly to patient inquiries, fostering a welcoming environment for visitors.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
Customer Service Representative/Retail Sales Specialist
Target
Lakeland, FL
08.2023 - 02.2025
- Assisted customers with product inquiries and resolved issues efficiently.
- Processed transactions accurately, ensuring smooth checkout experiences.
- Maintained knowledge of current promotions and sales to enhance customer engagement.
- Collaborated with team members to create a welcoming store environment.
- Handled customer feedback and escalated concerns to management when necessary.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Sales Representative
Walk On's Sports Bistreaux
Lakeland, FL
10.2022 - 12.2023
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted customers with menu selections, enhancing their dining experience through product knowledge.
- Processed orders accurately using POS systems, ensuring efficient transactions and minimizing errors.
- Collaborated with team members to maintain cleanliness and organization of the dining area.
- Trained new hires on customer service protocols and operational procedures for consistency in service delivery.
- Implemented feedback mechanisms to gather customer insights, contributing to continuous improvement efforts.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
Customer Service Sales Representative
Dairy Queen
Lakeland, FL
03.2020 - 09.2022
- Team lead and trained new hires
- Developed rapport with regular customers, fostering loyalty and repeat business through personalized interactions.
- Monitored inventory levels and communicated needs to management, supporting effective stock management practices.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Education
High School Diploma -
Lake Gibson High School
Lakeland, FL04-2022
Skills
- Office organization
- Strong people skills
- Scheduling appointments
- Schedule coordination
- Versatile
- Team leadership
- Fast Learner
- Report writing
- Strong communication
- Problem solving skills
- Deliver high quality service and efficient assistance
- Adaptability in fast paced environments
Timeline
Front Office Coordinator/Receptionist
AdventHealth
01.2025 - Current
Customer Service Representative/Retail Sales Specialist
Target
08.2023 - 02.2025
Customer Service Sales Representative
Walk On's Sports Bistreaux
10.2022 - 12.2023
Customer Service Sales Representative
Dairy Queen
03.2020 - 09.2022
High School Diploma -
Lake Gibson High School