Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Kennedy Hardy

Homewood,Illinois

Summary

At Chick-fil-A, excelled as a FOH Team Member by spearheading staff training and enhancing customer relations through exceptional service and cleanliness. Known for training staff and enhancing customer satisfaction, consistently maintained a professional appearance and demonstrated adeptness in multitasking and team collaboration, significantly improving service efficiency and guest satisfaction. Skilled in order taking and active listening, consistently prioritized tasks to meet and exceed operational goals. Proactive approach and ability to adapt quickly ensured operational excellence and a welcoming atmosphere for all guests.

Overview

3
3
years of professional experience

Work History

FOH Team Member

Chick-fil-A
05.2021 - 06.2024
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
  • Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
  • Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.
  • Collaborated closely with other FOH Team Members during busy shifts to streamline workflow and serve guests more efficiently.
  • Assisted in training new hires on company policies and procedures, fostering a supportive atmosphere for newcomers joining the team.
  • Successfully managed multiple priorities simultaneously during high-volume periods, maintaining a strong focus on customer satisfaction.

Education

High School Diploma -

Homewood-Flossmoor Community High School
Flossmoor, IL
05.2023

Skills

    Order Taking

    Cleanliness

    Salesmanship

    Phone Etiquette

    Team Collaboration

    Social Perceptiveness

    Professional Appearance

    Training and mentoring

    Active Listening

    Task Prioritization

    Multitasking Abilities

    Excellent Communication

Additional Information

University of Illinois Urbana-Champaign (Currently Enrolled)

  • Taken classes such as: Gen Chem, Molecular and Cellular Biology,

Integrative Biology, and Pre-Calculus

Timeline

FOH Team Member

Chick-fil-A
05.2021 - 06.2024

High School Diploma -

Homewood-Flossmoor Community High School

Similar Profiles

CREATE PROFILE
Kennedy Hardy