Kennedy Hayes
Lakeland,FL
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Walk On's Sports Bistreaux
03.2023 - 10.2023
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
Education
McKeel Technology
Lakeland05.2025
Skills
- Reservation Coordination
- Customer Service
- Table Bussing
- Server Support
- Dining Area Maintenance
- Supply Restocking
- Excellent communication
- Computer literacy
Timeline
Restaurant Hostess
Walk On's Sports Bistreaux
03.2023 - 10.2023
McKeel Technology