Summary
Overview
Work History
Education
Skills
Timeline
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KENNEDY HAYES

Lakeland

Summary

Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.

Overview

2
2
years of professional experience

Work History

RESTAURANT HOSTESS

Grillsmith
Lakeland
01.2024 - Current
  • Perform same/similar duties as below from Walk On's

RESTAURANT HOSTESS

Walk On's Sports Bistreaux
Lakeland
03.2023 - 10.2023
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.

Education

High School Diploma -

McKeel School of Technology
Lakeland, FL
05.2025

Skills

  • Reservation coordination
  • Customer service
  • Table maintenance
  • Server assistance
  • Supply management
  • Communication skills
  • Computer proficiency
  • Complaint resolution
  • Positive demeanor
  • Restaurant layout expertise

Timeline

RESTAURANT HOSTESS

Grillsmith
01.2024 - Current

RESTAURANT HOSTESS

Walk On's Sports Bistreaux
03.2023 - 10.2023

High School Diploma -

McKeel School of Technology

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