Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kennedy Kendall

South Jordan,UT

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

FedEx Express
Draper , UT
09.2022 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.

Sandwich Maker

Jimmy John's
Draper, UT
07.2019 - 10.2024
  • Prepared sandwiches according to customer specifications, including ingredients and condiments.
  • Maintained a clean and safe work environment by adhering to food safety regulations.
  • Stocked shelves with pre-made sandwiches and other items as needed.
  • Operated cash registers, handled money, and provided change when necessary.
  • Ensured all products were fresh by checking expiration dates on food packages.
  • Greeted customers in a friendly manner and answered questions about menu items.
  • Cleaned the kitchen area, equipment, utensils, counters, floors. after each shift.
  • Followed proper procedures for preparing and storing food in accordance with health codes.
  • Assisted customers with special orders or requests as needed.
  • Checked out customers efficiently at the end of their order transaction.

Coffee Barista

Dutch Bros
Washington, UT
01.2022 - 08.2022
  • Greeted customers, took orders, and answered questions about menu items.
  • Prepared hot and cold coffee drinks according to customer specifications.
  • Maintained cleanliness of work area, including counters and equipment.
  • Operated cash register to process payments from customers.
  • Restocked supplies such as cups, lids, straws, syrups and other beverage ingredients.

Housekeeper

Red Mountain Resort
Washington, UT
07.2021 - 01.2022
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Changed bed linens and towels, tidied up rooms.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Replenished supplies such as drinking glasses and coffee cups in guest rooms.

Order Puller

Paparazzi Jewelry
Washington, UT
01.2020 - 07.2021
  • Pulled orders from shelves to fulfill customer requests.
  • Checked for accuracy of items pulled and ensured that all orders were complete.
  • Stacked boxes on pallets for shipment or storage.
  • Maintained an organized work area and kept inventory neat and orderly.
  • Verified item counts against pick lists and reported discrepancies to supervisor.
  • Printed labels, affixed them to boxes, and prepared shipments for delivery.
  • Operated a manual pallet jack to move product around the facility as needed.
  • Unloaded incoming shipments of merchandise into appropriate bins or onto pallets.

Education

High School Diploma -

Crimson Cliffs Highschool
Washington
05-2022

Some College (No Degree) -

Salt Lake Community College
Salt Lake City, UT

Skills

  • Scheduling
  • Information Security
  • Inbound and Outbound Calling
  • Paperwork Processing
  • Coordination
  • High-energy attitude
  • Customer Education
  • Spreadsheets
  • Customer Service
  • Active Listening

Timeline

Customer Service Representative

FedEx Express
09.2022 - Current

Coffee Barista

Dutch Bros
01.2022 - 08.2022

Housekeeper

Red Mountain Resort
07.2021 - 01.2022

Order Puller

Paparazzi Jewelry
01.2020 - 07.2021

Sandwich Maker

Jimmy John's
07.2019 - 10.2024

High School Diploma -

Crimson Cliffs Highschool

Some College (No Degree) -

Salt Lake Community College

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Kennedy Kendall