Kennedy Kirschenmann
Bakersfield,CA
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction at Ups Store. Skilled in complaint handling and data entry. Improved service delivery by implementing feedback from customer surveys, contributing to team growth and development. Demonstrates exceptional professional telephone demeanor and scheduling efficiency.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Ups Store
Bakersfield, California
11.2022 - 07.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered inbound calls, chats and emails to facilitate customer service.
- Supported sales team members to drive growth and development.
Receptionist
California grape co
Bakersfield
08.2016 - 10.2022
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
Education
High School Diploma -
Garces Memorial High School
Bakersfield, CA05-2013
Skills
- Account updating
- Scheduling
- Data Collection
- Paperwork Processing
- Inbound and Outbound Calling
- Data Entry
- Appointment Scheduling
- Filing
- Shipping and receiving understanding
- Professional telephone demeanor
- Customer Education
- Complaint Handling
Timeline
Customer Service Representative
Ups Store
11.2022 - 07.2024
Receptionist
California grape co
08.2016 - 10.2022
High School Diploma -
Garces Memorial High School