Kennedy Koski
Saginaw,MI
Summary
Proven track record in delivering exceptional customer service and enhancing guest satisfaction, as demonstrated. Skilled in cash handling and service prioritization, adept at managing high-stress situations and multitasking without compromising service quality. Achieved increased loyalty through empathetic resolution of customer complaints, showcasing strong work ethic and hospitality service expertise.
Overview
5
5
years of professional experience
Work History
Server
Chilis's Bar And Grill
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Customer Service Representative
Morley Companies
01.2021 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Server
Outback Steakhouse
07.2019 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
High School Diploma -
Heritage High School
Saginaw, MI05.2019
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Memory retention
- Service prioritization
Timeline
Server
Chilis's Bar And Grill
01.2024 - Current
Customer Service Representative
Morley Companies
01.2021 - 01.2023
Server
Outback Steakhouse
07.2019 - 01.2023
High School Diploma -
Heritage High School
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