KENNEDY MARAJ-JONES
Baltimore,MD
Summary
Dedicated customer service professional with a strong background in healthcare support, problem-solving, and effective communication. Committed to enhancing patient satisfaction. Seeking a long-term position that fosters professional growth and advancement within the company. Proven ability to adapt and thrive in fast-paced environments while maintaining a focus on quality care and client needs.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
Synapse Health
04.2025 - Current
- Served as the primary point of contact for patients, providing timely updates on order status, shipment timelines, and service-related inquiries.
- Coordinated with healthcare provider offices to obtain required documentation, ensuring compliance and timely order processing.
- Managed prior authorizations by verifying insurance requirements, submitting requests, and following up to secure approvals and prevent delays in care.
- Supported patient onboarding by educating members on services, processes, and expectations, ensuring smooth transitions and positive experiences.
- Processed patient payments, explained invoices, and resolved billing discrepancies while supporting billing operations.
- Delivered empathetic, patient-centered support in a fast-paced healthcare environment, contributing to improved customer satisfaction and operational efficiency.
Remote Customer Service Representative
VECRA
02.2024 - 01.2025
- Answered incoming calls from consumers and prospective enrollees, ensuring clarity on policies and support for enrollment assistance.
- Assist consumers with renewing Medicaid applications, checking eligibility status, and providing solutions to all customer inquiries.
- Track and document all inquiries using multiple systems.
- Ensured compliance with quality assurance standards and key performance metrics.
Remote Customer Service Representative
McKesson Health
10.2023 - 02.2024
- Managed a high volume of inbound calls from patients and health care providers, consistently meeting or exceeding performance metrics for response times and customer satisfaction.
- Process patient refills, check case status, track shipments, fulfill applications, data entry, and provide program information.
- Utilized CRM software to maintain accurate records of customer interactions and track the status of ongoing issues.
Project Coordinator
Master View Films
09.2022 - 09.2023
- Develop and maintain project timelines, expectations, deadlines, schedules, budgets, tracking progress and managing changes as necessary.
- Assist in organizing casting sessions, location scouting, and production meetings, ensuring all necessary arrangements are made and logistical details are addressed.
- Coordinate production logistics, including equipment rentals, permits, transportation, and accommodations for cast and crew members.
- Assist in the preparation and distribution of production documents, scripts, call sheets, and other materials as needed.
- Support post-production activities, including editing schedules and coordinating with post-production facilities.
Technical Support Specialist
ADT Security
10.2021 - 09.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Managed high levels of call flow and responded to security system technical support needs.
- Reduced response time with effective communication skills, ensuring customers received prompt assistance.
- Developed comprehensive knowledge of Adt's products and services to provide accurate solutions to client inquiries.
- Schedule service appointments or other system maintenance.
Remote Customer Service Representative
Maximus
04.2021 - 10.2021
- Answer inbound calls from the public assisting with finding vaccine locations and scheduling appointments.
- Utilized various software's to manage interactions and track customer satisfaction.
- Participated in team meetings and training sessions to stay informed about company updates and changes.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Business Administration and Management
Clark Atlanta University
Atlanta, GAHigh School Diploma - undefined
Baltimore City College
Baltimore, MD05-2016
Skills
- Excellent communication skills, both verbal and written
- Proficient in Microsoft Office Suite and Salesforce CRM software
- Strong problem-solving and decision-making abilities
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy
- Strong interpersonal skills and ability to work well in a team
Timeline
Customer Support Specialist
Synapse Health
04.2025 - Current
Remote Customer Service Representative
VECRA
02.2024 - 01.2025
Remote Customer Service Representative
McKesson Health
10.2023 - 02.2024
Project Coordinator
Master View Films
09.2022 - 09.2023
Technical Support Specialist
ADT Security
10.2021 - 09.2022
Remote Customer Service Representative
Maximus
04.2021 - 10.2021
High School Diploma - undefined
Baltimore City College
Business Administration and Management
Clark Atlanta University