- I enjoy helping others and giving back to the community
- Outdoor Recreation
- Volunteering
- Reading
Shannon Romeo
Summary
Seeking a position that will benefit from my customer service experience as well as my educational background while enabling me to utilize my strong interpersonal skills in a challenging, dynamic environment.
Overview
18
18
years of professional experience
Work History
Customer Support Specialist
VXI Global Solutions LLC
09.2020 - 08.2025
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Improved customer retention by offering personalized solutions and follow-ups for ongoing issues.
- Resolved customer complaints with empathy and patience, restoring client confidence in company.
Assistant Manager
Family Dollar
01.2016 - 05.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Independent Sales Representative
McCalla Marketing
06.2010 - 03.2015
- I was an independent sales agent. My duties included selling newspaper subscriptions via kiosk sales and scheduling stores weekly for kiosk sales. I also had to build rapport with gas station and store owners so that they would continue to allow me to set up at their location every 13 weeks. I also trained new employees. I was also one of the top sales reps.
Door-To-Door Area Sales Manager
The Vindicator
09.2008 - 06.2010
- I was an independent contractor for the Vindicator. I was a Door to door Area sales manager in the five county area of Mahoning, Trumbull, Columbiana, Mercer and Lawrence counties. My duties included obtaining new customers for The Vindicator via door to door sales and requiring the new customers to pay for their subscriptions at the time of the sale rather than carrier collect. I also trained all new sales representatives.
Assistant Manager
Antone's Panino's & Pasta
01.2008 - 10.2008
- I started at Antone's as a server and quickly proved how dedicated and hard working I am and after a month they offered me an assistant management position. My duties included overseeing the cashiers/servers, making sure the store ran smoothly and that the customers were completely satisfied, handled customer complaints, delegated shift and end of shift tasks to the servers and cashiers, inventory, performing end of shift/day tasks which included closing the cash registers and store and making the nightly deposit. I performed these tasks at two stores, the boardman and niles locations.
Education
Bachelor of Science - Business Administration
Youngstown State University
Youngstown, OH01.2007
Master of Science - Clinical Mental Health Counseling
Walden University
Minneapolis, MNSkills
- Excellent communication skills
- Strong organizational skills
- Active listening skills
- Courteous demeanor
- Energetic work attitude
- Dependable and reliable
- Conflict resolution
- Empathy and patience
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
Affiliations
American Counseling Association Member- February 2018-February 2020
Interests
Timeline
Customer Support Specialist
VXI Global Solutions LLC
09.2020 - 08.2025
Assistant Manager
Family Dollar
01.2016 - 05.2019
Independent Sales Representative
McCalla Marketing
06.2010 - 03.2015
Door-To-Door Area Sales Manager
The Vindicator
09.2008 - 06.2010
Assistant Manager
Antone's Panino's & Pasta
01.2008 - 10.2008
Bachelor of Science - Business Administration
Youngstown State University
Master of Science - Clinical Mental Health Counseling
Walden University
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