Kennedy Minor
Missouri City
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Heb
Cypress
01.2023 - 01.2025
- I had the responsibility of retrieving items off of shelves based on customer orders.
- I had to keep track of inventory levels while inspecting items for quality freshness.
- I maintained communication with customers regarding any substitutions or any issue regarding their orders.
- I provided excellent customer service by answering any questions and assisting where need be.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided accurate information about products and services to customers.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
Inventory Specialists
RGIS/WIS
Houston
06.2022 - 08.2022
- As an inventory specialist I maintain accurate records of inventory in different stores across the Greater Houston Area.
- I conducted counts and audits so that orders could be fulfilled to replenish store inventory.
- I was efficient in data entry using a pos system.
- Provided support during internal audits related to material management processes.
- Collaborated with other departments to coordinate replenishment activities as required.
- Responded promptly to customer inquiries regarding product availability.
- Created reports on inventory activity, shortages, overages.
- Entered information into system to update status reports.
Customer Service Representative
Joe V's
Houston
01.2020 - 01.2022
- I maintained the responsibility of providing support via in person or over the phone regarding any inquiries.
- I greeted customers with a positive attitude and handled any questions or concerns they may had.
- I handled cash, credit, and debit transactions accurately and efficiently.
- I worked with other departments to strengthen our customer service and resolve issues.
- Identified opportunities for upselling additional products or services based on customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Bachelors of Science - Health
Prairie View A&M University
Prairie View, Tx12.2024
High School Diploma -
Grambling High School
Grambling, LA05.2019
Skills
- Cash handling
- Understanding of POS systems
- Problem solving
- Effective communicator
- Organizational skills
- Time management
- Adaptability
- Customer service
- CNA training
- Product knowledge
- Inventory management
- Data entry
- Customer relationship management (CRM)
- Payment processing
- Microsoft office expertise
- Inbound and outbound calling
- Medical terminology
Locations
- Grambling High School, Grambling, LA
- Prairie View A&M University, Prairie View, TX
- Joe V's, Houston, TX
- RGIS/WIS, Houston, TX
- Heb, Cypress, TX
Education Certifications
- Grambling High School, High School Diploma, 05/19
- Prairie View A&M University, Bachelors of Science in Health, 12/24
Timeline
Customer Service Representative
Heb
01.2023 - 01.2025
Inventory Specialists
RGIS/WIS
06.2022 - 08.2022
Customer Service Representative
Joe V's
01.2020 - 01.2022
Bachelors of Science - Health
Prairie View A&M University
High School Diploma -
Grambling High School
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