Kennedy Price-Jackson
Hammond,IN
Summary
Dynamic IT Technician with proven expertise at Rose Technologies Corporation in desktop technical support and network troubleshooting. Recognized for enhancing system performance and providing exceptional remote support. Adept at hardware installation and fostering effective communication, ensuring seamless operations and high customer satisfaction in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Technician
Rose Technologies Corporation
Hammond, IN
08.2024 - Current
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
Stocker
Walmart
Carbondale, IL
06.2023 - 07.2024
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
Store Associate
Lowes Distribution Center
Carbondale, IL
03.2023 - 07.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Education
Crete Monee High School
Crete, IL05.2017
Skills
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
- Network troubleshooting
- Remote support
- Network maintenance
- System administration
- Help desk operations
- Application installations
- Wireless networking
- IT documentation
- IT asset management
- Mobile device management
- Operating system management
- Help desk management
Certification
OSHA 10 hour construction safety and health
Timeline
IT Technician
Rose Technologies Corporation
08.2024 - Current
Stocker
Walmart
06.2023 - 07.2024
Store Associate
Lowes Distribution Center
03.2023 - 07.2023
Crete Monee High School