Cierra Mathews
Clever,MO
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Server
Backwoods Golf
Brookline, MO
08.2023 - Current
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted guests and provided menus.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Monitored dining room for cleanliness and proper set-up at all times.
- Provided excellent customer service to ensure satisfaction.
Front Desk Assistant
Backwoods Golf
Brookline, MO
08.2023 - Current
- Maintained accurate records of guest accounts using computerized systems.
- Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
- Monitored lobby traffic flow during peak hours; provided assistance where needed.
- Resolved customer complaints in a timely manner by providing assistance or referring them to the correct personnel.
- Handled cash transactions accurately, balanced daily reports, and deposited funds into designated bank accounts.
- Greeted customers upon arrival and provided appropriate information regarding hotel services.
Education
High School Diploma -
Clever High School
Clever, MO05-2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Check payment processing
- Cash Handling
- Positive and professional
Timeline
Server
Backwoods Golf
08.2023 - Current
Front Desk Assistant
Backwoods Golf
08.2023 - Current
High School Diploma -
Clever High School
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