Kennedy Ratliff
Athens,OH
Summary
Driven by a strong work ethic and exceptional problem-solving abilities, enhanced customer engagement and satisfaction at American Eagle Outfitters and Little Italy Ristorante. Demonstrated expertise in safe food handling and efficiency in high-pressure environments, contributing significantly to workplace safety and operational excellence.
Comfortable working in fast-paced environments in team setting. Background in maintaining kitchen sanitation, preparing basic components of dishes and working within team of cooks.
Hardworking and enthusiastic, and stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.
Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
2
2
years of professional experience
Work History
Line Cook, Server
Little Italy Ristorante
11.2020 - 07.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
- Assisted in training of new line cooks, ensuring they met kitchen's high standards quickly.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed closing duties, ensuring the dining area was prepared for seamless service transitions.
Floor Associate
American Eagle Outfiters
02.2022 - 07.2022
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Demonstrated strong problem-solving skills by addressing customer inquiries or concerns quickly and effectively.
- Collaborated with fellow associates to achieve daily sales goals, contributing to the store''s overall success.
- Processed transactions efficiently at checkout, ensuring accurate pricing and promoting a positive image of the store brand.
- Handled customer returns and exchanges professionally, maintaining customer loyalty and satisfaction.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
Bachelor of Science - Undecided Sciences
Ohio University
Athens, OH05.2026
High School Diploma -
Canal Winchester High School
Canal Winchester, OH05.2022
Skills
Customer Engagement
Workplace Safety
Strong Work Ethic
Professional Appearance
Safe Food Handling
Cleanliness standards
Food Running
Attention to Detail
Cleaning and organization
Problem-Solving
Line Management
Time Management
Timeline
Floor Associate
American Eagle Outfiters
02.2022 - 07.2022
Line Cook, Server
Little Italy Ristorante
11.2020 - 07.2022
Bachelor of Science - Undecided Sciences
Ohio University
High School Diploma -
Canal Winchester High School
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