Kennedy Robinson
Roxboro,NC
Summary
Dedicated Patient Access Representative with expertise in customer service, insurance verification, and HIPAA compliance. Proven ability to resolve patient concerns and enhance healthcare workflows.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
Mercy Med Of Columbus
Columbus, GA
07.2024 - 04.2026
- Resolved patient inquiries and concerns promptly, fostering positive relationships within the healthcare environment.
- Collaborated with team members to develop best practices for enhancing patient access workflows.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matter
- Coordinated patient communication through electronic portals
- Processed and organized incoming and outgoing faxes
Store Manager
D.P Dough
Statesboro, GA
08.2022 - 03.2024
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff, fostering a collaborative team environment.
- Managed inventory levels, optimizing stock to meet customer demand and reduce waste.
- Implemented sales strategies that enhanced customer engagement and increased revenue.
- Analyzed sales data to identify trends and inform product selection decisions.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction rates.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Patient Access Representative
Mercy Med of Columbus Wellness Center
Columbus,GA
02.2022 - 09.2022
- Assisted patients with registration and appointment scheduling to enhance access to healthcare services.
- Verified insurance information and collected patient payments to ensure accurate billing processes.
- Provided detailed information about services and procedures, improving patient understanding and satisfaction.
- Utilized electronic health record systems for efficient data entry and management of patient information.
- Coordinated with clinical staff to streamline check-in processes, reducing wait times for patients.
- Maintained confidentiality of patient records in compliance with HIPAA regulations during all interactions.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Education
High School Diploma -
Harris County High School
Hamilton, GAHigh School Diploma -
Georgia Southern University
Statesboro, GASkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Medical terminology
- Healthcare systems navigation
Timeline
Patient Access Representative
Mercy Med Of Columbus
07.2024 - 04.2026
Store Manager
D.P Dough
08.2022 - 03.2024
Patient Access Representative
Mercy Med of Columbus Wellness Center
02.2022 - 09.2022
High School Diploma -
Harris County High School
High School Diploma -
Georgia Southern University