Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kennedy Rolax

Jacksonville

Summary

Dynamic Crew Member Trainer at Wendys, adept in health and safety regulations and motivational techniques. Excelled in elevating customer satisfaction through effective coaching, mentoring, and leadership. Proven track record in enhancing staff retention and performance, leveraging exceptional problem-solving and communication skills.

Positive, reliable, and efficient in daily tasks and teamwork. Understanding of training procedures and customer service, with skills in communication and problem-solving. Dedicated to fostering productive and welcoming environment for both new hires and customers.

Adaptable and resourceful, developed skills in fast-paced, team-oriented environment. Specializes in training and mentoring, ensuring smooth operations and high team morale. Seeking to leverage these transferrable skills in new field to drive success and growth.

Overview

2
2
years of professional experience

Work History

Crew Member Trainer

Wendys
03.2023 - Current
  • Trained other employees in customer service, food safety, and performance requirements.
  • Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
  • Set positive example for team members by providing high-quality, efficient service.
  • Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
  • Mentored junior employees to improve performance, food safety, and customer service.32
  • Taught new team members correct procedures for all areas of operations.
  • Greeted customers with smile and provided friendly service to professionally handle every need.

Education

No Degree - BSN

University of North Florida
Jacksonville, FL
05-2032

High School Diploma -

Jean Ribault High School
Jacksonville, FL
05-2025

Skills

  • Health and safety regulations
  • Brand awareness
  • Staff retention strategies
  • Motivational techniques
  • Work prioritization
  • POS systems
  • Cash handling
  • Workplace safety
  • Food safety understanding
  • Continuous development
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking and organization

Languages

English
Full Professional

Timeline

Crew Member Trainer

Wendys
03.2023 - Current

No Degree - BSN

University of North Florida

High School Diploma -

Jean Ribault High School
Kennedy Rolax