Kennedy Shaw
Rock Falls,IL
Summary
Dynamic professional with over five years of experience in customer service and sales at Ahlstrand and Company. Skilled in building interpersonal relationships through effective coaching and bartending, recognized for strong communication and leadership abilities. Proven track record in driving team success in high-pressure environments while ensuring safety and enjoyment for patrons. Committed to leveraging expertise to enhance customer experiences and team performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender/ Server
Ahlstrand and Company
Sterling, IL
06.2023 - Current
- Upselling and Promoting Alcoholic Beverages – Recommending premium liquors, cocktails, and specials to customers to increase alcohol sales while providing an enjoyable experience.
- Creating and Promoting Signature Drinks – Developing unique cocktails and promoting house specials to encourage customers to try new drinks, boosting sales.
- Maintaining a Clean and Organized Bar – Regularly wiping down counters, cleaning glassware, and keeping bar tools and equipment sanitized to ensure a hygienic environment.
- Restocking and Managing Inventory – Keeping track of alcohol stock, replacing empty bottles, and ensuring all ingredients are fresh and properly stored.
- Engaging with Customers to Encourage Sales – Building rapport with patrons, making personalized drink recommendations, and providing excellent service to encourage repeat business and higher alcohol sales.
Coach
Illini Elite Volleyball Club
Normal, IL
11.2022 - 09.2024
- Teaching Leadership and Teamwork – Encouraging players to communicate effectively, work together, and support one another both on and off the court.
- Developing Discipline and Work Ethic – Instilling values like commitment, perseverance, and time management to help athletes succeed in sports and life.
- Building Strong Coach-Player Relationships – Establishing trust, providing mentorship, and offering guidance to help players grow as individuals.
- Promoting Sportsmanship and Respect – Teaching athletes how to handle wins and losses with grace, respect opponents, and maintain a positive attitude.
- Helping Players Set and Achieve Goals – Encouraging personal and athletic growth by setting realistic goals and supporting players in their journey to reach them.
Head Lifeguard
Crystal Lake Recreation
Rock Falls, IL
05.2015 - 08.2021
- Supervising Lifeguard Staff – Leading, training, and scheduling lifeguards to ensure proper coverage and adherence to safety protocols.
- Enforcing Safety Rules and Procedures – Monitoring swimmers, enforcing facility rules, and ensuring a safe environment for all patrons.
- Responding to Emergencies – Performing rescues, administering first aid or CPR, and handling emergency situations efficiently.
- Maintaining Pool and Facility Cleanliness – Overseeing water quality checks, ensuring pool areas are clean, and reporting maintenance issues.
- Providing Customer Service and Conflict Resolution – Assisting patrons, answering questions, and resolving disputes to maintain a positive atmosphere.
Education
Bachelor of Science (B.S.) - Biology, Psychology
Illinois State University
Normal05.2024
Associate in Science (A.S.) - Biology
Sauk Valley Community College
Dixon05.2022
Skills
- Customer Service
- Fast learner
- Organizational Skills
- Sports Coaching
- Critical Thinking
- Team Building
- Interpersonal Relationships
- Effective Communication
- Salesmanship
Certification
- CPR/AED for Professional Rescuers and Health Care Providers, 11/01/19, 11/01/20
- Certified Nursing Assistant (CNA), 05/01/20, 05/01/2022
Affiliations
- Illinois State Volleyball Club member from 2022-2024
- Private Lessons director for Volleyball
- Shadowed Clinical Specialist for Pain Interventions
Middle Initial
N
Timeline
Bartender/ Server
Ahlstrand and Company
06.2023 - Current
Coach
Illini Elite Volleyball Club
11.2022 - 09.2024
Head Lifeguard
Crystal Lake Recreation
05.2015 - 08.2021
Bachelor of Science (B.S.) - Biology, Psychology
Illinois State University
Associate in Science (A.S.) - Biology
Sauk Valley Community College
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