Kennedy Taylor
Cloud 9 Vape & Smoke Shop
Athens,GA
8
years of professional experience
Experienced with managing store operations and district-wide training programs. Utilizes team leadership to enhance employee performance and operational success. Knowledge of retail management best practices and staff development.
Work History
Store Manager District Trainer
3 Years 10 Months- Managed day-to-day operations, administrative tasks, and office staff supervision; developed and implemented office policies and procedures to streamline processes and enhance efficiency; handled budget and financial management tasks.
- Maintained accurate records and files; oversaw schedule management and appointment coordination; assisted with human resources functions, including recruiting and onboarding; managed staff and organized department functions per company guidelines.
- Delegated tasks and assignments, ensuring deadlines were met; maintained compliance with company policies and regulations; assisted senior management and managed vendor relationships for office supplies and equipment.
- Drove sales revenue growth by over 30% in first month of management.
Administrative Assistant.
4 Months- Provided administrative support by preparing reports, documents, emails, spreadsheets, presentations, managing calendars, appointments, meetings, travel arrangements, and expense reports.
- Sorted and routed incoming mail to appropriate personnel; processed outgoing mail including UPS/FedEx packages; ordered, received, and maintained office supplies and specialty printed materials.
- Gathered, composed, tracked, arranged, organized, and reported information that may be critical and sensitive; Administered programs, projects, and processed specific operating unit services.
Customer Experience Manager
5 Months- Assisted Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance with applicable laws and requirements. ensured execution of Company policies and procedures; held team accountable for store conditions and results.
- Reviewed sales and production workload and built plans and sales floor time for networking; Managed and executed inventory management processes.. Developed and coached the team selling behaviors.
- Collaborated daily with Manager on Duty (MOD) to establish team expectations; Actively took part in the truck unload and stocking processes to maintain truck standards within budget; Fostered commitment to the organization’s vision and values.
Support Lead- Part-time
1 Year 4 Months- Led front-end operations, including store cleanliness, recovery, and the opening and closing of store operations.
- Drive store sales which may include performing in all Five Below services (ear piercing, balloons, buy online, pick up in store, etc.) and controls expenses.; Assisted in merchandising procedures; Authorized register functions including post voids, returns and discounts.
- Adhered to and holds associates accountable to all Five Below Standard Operating Procedures (SOP); Complied with Human Resources policies and procedures.
New Business Document Analyst
1 Year- Managed diverse annuity client services, performing clerical and administrative tasks to support the New Business Account Manager's daily operations. Prepared routine and advanced correspondence including letters, memoranda, and reports, such as deposit confirmation letters, documents received/missing letters.
- Indexed and routed incoming documents with annuitant data; case installation/revisions for approval; track the receipt of Qualified Assignments, Qualified Assignment and Release, and Qualified Assignment Release and Pledge. Evaluated and analyzed account activity, annuity case reports, future annuity case projections to identify irregularities and determine retention resolution.
- Scanned documentation and certificates for record retention, ensuring compliance with retention policies.
Education
- Biology
Skills
Retail Operations
Sales Strategy
Sales Reporting
Project coordination
Organizational management
Office software proficiency
Time Management
Team Building
Timeline
Store Manager District Trainer
Cloud 9 Vape & Smoke Shop
12.2022 - CurrentRead More
Administrative Assistant.
University of Georgia
08.2022 - 12.2022Read More
Customer Experience Manager
Michael’s
03.2022 - 08.2022Read More
Support Lead- Part-time
Five Below
08.2020 - 12.2021Read More
New Business Document Analyst
MetLife
10.2018 - 10.2019Read More
Georgia State University
from Biology
Read More