Kennedy Turner
Houston
Summary
Compassionate Certified Patient Care Technician skilled in delivering patient support and coordinating services to enhance healthcare operations. Proven ability to manage administrative tasks and ensure positive patient experiences in high-pressure environments. Focused on promoting patient comfort, safety, and dignity while contributing to effective team dynamics.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Patient Concierge
Swish Dental
Houston
08.2025 - Current
- Greeted patients warmly, fostering a welcoming environment that contributed to positive patient experiences.
- Managed patient appointments, coordinating scheduling for multiple dentists efficiently.
- Assisted patients in completing necessary forms and clarifying procedures, ensuring a smooth intake process.
- Educated patients on treatment options and post-care instructions, enhancing patient understanding and engagement.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Maintained accurate patient records, updating information promptly and consistently.
- Ensured accurate completion and proper filing of all medical records.
- Conducted follow-up calls to evaluate patient satisfaction and address concerns.
Education
High School Diploma -
Summer Creek Highschool
14000 Weckford Blvd05-2025
Skills
- Customer service
- Time management
- Flexible and adaptable
- PPE use
- First Aid/CPR
- Patient education
Certification
- Certified Patient Care Technician - National Healthcare Association, May 2025
Timeline
Patient Concierge
Swish Dental
08.2025 - Current
High School Diploma -
Summer Creek Highschool