Kennedy Wilker
Owatonna,MN
Summary
Personable and approachable with strong communication skills and passion for helping others. Possesses solid understanding of customer service principles and proficiency in managing inquiries efficiently. Committed to creating welcoming environment and providing accurate information to enhance visitor experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Desk Operations Specalist Intern
Mayo Clinic
04.2024 - 08.2024
- Participated in cross-functional projects to enhance operational efficiency within the organization as a whole.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls while following HIPAA guidelines to maintain patient trust.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing by navigating EPIC software.
- Provided service using alternative languages to ensure the patient was comfortable and understanding of procedures.
Volunteer Medical mission trip
VIDA
05.2024 - 05.2024
- Provided medical care alongside local physicians to diagnose, treat, and educate patients while showing leadership and independence in a culturally diverse setting.
- Obtained direct patient care by taking vitals and administrating medications while gaining knowledge on cases not present in the United States.
- Facilitated positive relationships between patients and healthcare providers through attentive listening skills and empathetic communication strategies.
- Educated patients on preventative measures and self-care techniques, fostering long-term wellness habits.
- Communicated effectively through Spanish proficiency with diverse populations, utilizing language skills to bridge communication gaps in healthcare settings.
- Continuously expanded knowledge of medical terminology, and best practices by following strict sanitation protocol to enhance the overall quality of care provided.
Medical Observer/Shadowing Student
Mayo Clinic Health System
07.2024 - 08.2024
- Performed regular rounds to check on well-being of patients.
- Participated in hands-on clinical training under the supervision of experienced nursing professionals to refine practical skills.
- Actively sought and incorporated feedback from nursing mentors to continuously improve clinical skills and knowledge.
- Assisted in conducting physical assessments to identify potential health concerns and inform appropriate interventions.
Guest Services and aquatics lead
City of Owatonna - Parks and Recreation
12.2022 - 01.2024
- Cautiously kept pool chemicals up to proper code to ensure that all aquatic zones were not hazardous.
- Supervised swimmers and lifeguard staff while making sure the pool deck was clear to prevent injuries.
- Learned how to properly manage a facility independently to show self-sufficiency and leadership.
- Recorded injury/incident reports and provided basic first aid and emergency procedures to patrons when necessary to keep the facility safe and sustainable to avoid future emergencies from occurring.
Recreation Admin
City of Owatonna - Parks and Recreation
05.2023 - 11.2023
- Maintained and kept the facility to be a cleanly and accessible space for members and visitors.
- Conducted the purchase of spaces and memberships with proper point of sale and customer service.
- Answered questions on the phone and directed them to the appropriate area when needed while presenting proper phone etiquette to be personable and create productive relationships.
- Assisted supervisors and director with tasks necessary to showcase dependability.
Mary Commons Information desk and mail center
College of Saint Benedict
08.2023 - Current
- Exhibited strong multitasking abilities, allowing simultaneous responses to multiple inquiries from various channels, including phone calls and in-person interactions.
- Assisted fellow staff members with other tasks when needed, contributing to overall teamwork and efficiency within the department.
- Promoted a positive environment at the Information Desk through friendly interactions and genuine assistance efforts.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Orthodontist/orthodontic therapist shadow
Prairie Ridge Orthodontics
01.2022 - 04.2022
- Learned and practiced molding retainers, suctioning, proper hand techniques, X-rays by taking directions from supervisors in order to provide proper care to the patients and efficiency in a professional workplace.
- Aided in the removal of orthodontic braces and fitting retainers by providing hands on assistance.
- Observed the process of orthodontic procedures - braces, molds, Invisalign, wires, and tooth identification by paying attention to detail to gain a better understanding of the components of orthodontic care.
- Developed computer skills - Microsoft excel certification and dental software to track data.
Education
Bachelor of Arts - Biology, Pre-physician assistant
College of Saint Benedict
St. Joseph, MN05.2026
High School Diploma -
Owatonna High School
Owatonna, MN06-2022
Involvement
- Biology club
- Peer Resource Program
- Pre-Dental club
- Pre-PA club
- Special Olympics volunteer
- Sunday school and vacation bible school lead volunteer
- VIDA volunteer
- Volunteer summer camp counselor
Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
- CPR/AED Certification
- Excel 2013 Certification
- Minnesota Driver's License
Timeline
Medical Observer/Shadowing Student
Mayo Clinic Health System
07.2024 - 08.2024
Volunteer Medical mission trip
VIDA
05.2024 - 05.2024
Desk Operations Specalist Intern
Mayo Clinic
04.2024 - 08.2024
Mary Commons Information desk and mail center
College of Saint Benedict
08.2023 - Current
Recreation Admin
City of Owatonna - Parks and Recreation
05.2023 - 11.2023
Guest Services and aquatics lead
City of Owatonna - Parks and Recreation
12.2022 - 01.2024
Orthodontist/orthodontic therapist shadow
Prairie Ridge Orthodontics
01.2022 - 04.2022
Bachelor of Arts - Biology, Pre-physician assistant
College of Saint Benedict
High School Diploma -
Owatonna High School
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