Kennedy L. Koch
Jackson,MO
Summary
Results driven business professional with experience coordinating client projects from initial engagement through completion. Skilled in client relationship management, cross-functional collaboration, scheduling, problem solving, and managing multiple priorities in fast-paced environments. Known for strong communication, organization, and follow-through, with a BSBA and experience supporting successful client and operational outcomes.
Overview
11
11
years of professional experience
Work History
Client Coordinator
Castaway Customs MWSC
Jackson, MO
02.2023 - Current
- Manage a high-volume portfolio of client projects in up to eleven territories across seven states, overseeing projects from initial consultation, sales, production and installation.
- Coordinate and resolve scheduling and operational challenges by adjusting timelines, resources and logistics across clients, installers and internal teams to drive projects towards successful completion.
- Track project progress, status updates, client information, and follow-up activities in Zoho CRM to maintain accurate and organized project records.
- Manage competing priorities and changing project needs while maintaining clear communication with clients and internal stakeholders.
Bartender/Manager
Lloyds Place
Jackson, MO
05.2021 - Current
- Created weekly staff schedules and adjusted coverage based on business needs and peak service times.
- Trained new bartenders on service standards, procedures and customer experience.
- Handled customer concerns and resolved issues quickly to maintain a positive guest experience.
- Coordinated special events like theme nights and happy hours to boost community engagement and sales.
Assistant Manager
Jackson Frozen Food Locker
Jackson, MO
03.2020 - 03.2022
- Managed daily store operations, including staff, inventory, customer service, and online orders.
- Trained and supported employees, assigned daily responsibilities, and stepped into different roles as needed.
- Resolved customer concerns, returns, and order issues while maintaining a high level of customer service.
- Tracked sales performance and customer activity in Salesforce to support day-to-day business decisions.
Server
Buffalo Wild Wings
Cape Girardeau, Missouri
06.2018 - 09.2020
Office Assistant
Gearheads Automotive Repair
Jackson, MO
07.2015 - 08.2018
Education
Bachelor of Science - Business Administration
Southeast Missouri State University
Cape Girardeau, MO05-2023
Skills
- Project Coordination
- Cross-Functional Collaboration
- Adaptability
- Problem Solving
- Pleasant & Personable
- Microsoft 365
- Generative AI Tools
- CRM software
Timeline
Client Coordinator
Castaway Customs MWSC
02.2023 - Current
Bartender/Manager
Lloyds Place
05.2021 - Current
Assistant Manager
Jackson Frozen Food Locker
03.2020 - 03.2022
Server
Buffalo Wild Wings
06.2018 - 09.2020
Office Assistant
Gearheads Automotive Repair
07.2015 - 08.2018
Bachelor of Science - Business Administration
Southeast Missouri State University