WHITNEY CUMMINGS
Machesney Park
Summary
Energetic and highly organized professional with experience in client coordination, healthcare support, wellness services, and hospitality environments. Known for delivering exceptional client and patient experiences through clear communication, attention to detail, and a consistently positive and professional presence. Skilled in relationship management, workflow optimization, scheduling, and supporting individuals with diverse communication and accessibility needs. Brings a proactive, solution-oriented approach to operations, with a strong ability to manage multiple priorities while maintaining service quality and trust. Seeking to contribute strong interpersonal, organizational, and care-focused skills in a client- or patient-centered role.
Overview
14
14
years of professional experience
Work History
Client Coordinator
Caption First Inc.
Monument, CO
09.2020 - 06.2026
- Served as the primary point of contact for multiple client accounts, maintaining timely communication, confirming event logistics, and ensuring accuracy in scheduling and service delivery.
- Managed client relationships throughout the event lifecycle, coordinating accessibility services while delivering exceptional customer service to ensure seamless event execution, client satisfaction, and long-term retention.
- Coordinated accessibility accommodations for clients with diverse communication needs, ensuring effective communication and inclusivity during events.
- Anticipated scheduling conflicts and operational challenges, proactively identifying solutions to minimize disruptions and support successful event outcomes.
- Developed templates, organizational tools, and standardized processes that strengthened communication and streamlined workflows to enhance team efficiency.
Store Manager, Customer Experience
Discount Nutrition Store
Bloomingdale, IL
12.2017 - 06.2022
- Managed inventory and purchasing by monitoring stock levels, analyzing customer demand, and researching industry trends to optimize product availability and inform merchandising decisions.
- Planned and executed marketing initiatives, including promotional campaigns, merchandising displays, and in-store events, to enhance customer experience and stimulate business growth.
- Built and maintained strong relationships with customers and vendors through knowledgeable, personalized service, fostering long-term trust and loyalty.
- Managed inventory and purchasing by monitoring stock levels, analyzing customer demand, and researching industry trends to support merchandising decisions and maintain product availability.
Bartender + Server
Cousins Pizza Pub
Roselle, IL
08.2015 - 03.2020
- Delivered exceptional guest experiences by providing attentive, personalized service in a fast-paced, high-volume environment.
- Increased food and beverage revenue through strategic upselling, menu recommendations, and anticipating guest needs.
- Prepared and served food and beverages accurately and efficiently, ensuring high presentation and quality standards.
- Managed cash, credit, and debit transactions accurately, balancing registers and maintaining financial accountability.
- Maintained compliance with food safety, sanitation, and responsible alcohol service regulations.
- Built rapport with guests through friendly, professional communication, fostering positive experiences and encouraging repeat business.
CMS-485 Generator
Avant Care Home Health Care
Rolling Meadows, IL
02.2013 - 08.2015
- Reviewed patient records for accuracy and compliance, communicated updates to supervisors to enhance continuity of care.
- Consolidated and prepared patient documentation, including CMS-485 forms, ensuring adherence to insurance and regulatory requirements.
- Authorized and processed sensitive medical documentation while maintaining strict confidentiality and adherence to healthcare privacy regulations.
- Coordinated secure release of medical records to authorized individuals and agencies per federal, state, and organizational policies.
Office Manager
New Age Wellness & Weight Loss Center
Rolling Meadows, IL
09.2012 - 02.2013
- Supported licensed acupuncturist with daily clinical and patient care activities, ensuring efficient operations and enhancing patient experience.
- Maintained a clean, organized, and compliant wellness clinic environment, supporting patient comfort, safety, and professionalism.
- Guided patients on wellness and treatment programs, fostering engagement and commitment to long-term wellness goals.
- Built trusting relationships with patients by providing compassionate support, clear communication, and personalized guidance throughout their wellness journey.
- Educated and guided patients on available wellness and treatment programs, promoting engagement and long-term wellness goals.
- Organized and maintained compliant wellness clinic environment, prioritizing patient comfort, safety, and professionalism.
Education
Associate in Arts (A.A.) - Psychology
Harper College
Palatine, IL05-2015
Skills
- Project coordination
- Customer service and client relations
- Strong organizational skills
- Attention to detail
- Multitasking in fast-paced environments
- Team leadership
- Interpersonal communication
- Hospitality expertise
Timeline
Client Coordinator
Caption First Inc.
09.2020 - 06.2026
Store Manager, Customer Experience
Discount Nutrition Store
12.2017 - 06.2022
Bartender + Server
Cousins Pizza Pub
08.2015 - 03.2020
CMS-485 Generator
Avant Care Home Health Care
02.2013 - 08.2015
Office Manager
New Age Wellness & Weight Loss Center
09.2012 - 02.2013
Associate in Arts (A.A.) - Psychology
Harper College