Seeking a career in Customer Service Representative where my strong communication skills, customer-focused approach, and proven ability to meet sales targets can contribute to team success and client satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Enrollment Specialist
Milliman
10.2024 - 12.2024
Assist clients with enrolling in health insurance plans through federal or private marketplaces, ensuring eligibility requirements are met.
Educate individuals and families on available insurance options, including coverage levels, premiums, deductibles, and out-of-pocket costs.
Guide applicants through the application process, including documentation submission.
Maintain up-to-date knowledge of health insurance regulations, plan changes, and enrollment periods.
Communicate effectively with clients via phone, email, and in-person appointments to resolve issues and answer questions.
Enrollment Specialist
Milliman
06.2023 - 04.2024
Enrollment meetings with Enrollees.
Enrollment Specialist Applied for Health insurance through carrier portals.
Knowledgeable in ICHRA.
Health Insurance license in Texas and Non-Resident licenses in 13 states.
Verify and input client data accurately into internal systems.
Meet or exceed enrollment targets and performance metrics set by the organization or program guidelines.
Dipline Specialist
BD
04.2017 - 01.2019
Used multiple resources and tools for evaluating and presenting solutions.
Dipline Specialist Recorded and reported job-related activities to find discrepancies.
Adhered to guidelines and enabled compatibility through analysis and troubleshooting.
Provided advanced support for projects with strong documentation, reporting and customer service skills.
Enforced company policies, answered coworkers' questions and trained new personnel.
Dipline Operator
Bard Medical
05.2013 - 05.2016
Prepared machines to begin production cycles and properly adjusted Dipline Operator settings.
Controlled material usage to keep costs low, proactively investigating and resolving discrepancies to minimize waste.
Identified and helped resolve nonconforming product issues to support accurate order fulfillment.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Dipline Operator
Rochester Medical Corporation
09.2008 - 05.2013
Rochester Medical Corporation | Identified and helped resolve nonconforming product issues to support Stewartville, MN accurate order fulfillment.
Dipline Operator Worked successfully with diverse group of coworkers to accomplish goals 09/2008 - 05/2013 and address issues related to our products and services.
Prioritized and organized tasks to efficiently accomplish service goals.
Education
Bachelor's Degree - Operations Management
American InterContinental University
Schaumburg, IL
Associate's Degree - Criminal Justice
North Iowa Area Community College
Mason City, IA
Skills
Experience in Enrollment of Client in health insurance
Excellent telephone and email skills
Consistently remains calm in stressful circumstances
Knowledge in ICHRA (Individual Coverage Health Reimbursement Arrangement)
State Health Insurance License in Texas
19 Non-resident Health insurance Licenses
Exceptional communication
Certification
12/2024 Non-resident Health insurance License State of New York
11/2024 Non-resident Health insurance License State of Minnesota
11/2024 Non-resident Health insurance License State of Ohio
11/2024 Non-resident Health insurance License State of Virginia
10/2024 Non-resident Health insurance License State of Nebraska
10/2024 Non-resident Health insurance License State of New Hampshire
02/2024 Non-resident Health insurance License State of Missouri
01/2024 Non-resident Health Insurance license State of Arizona
01/2024 Non-resident Health insurance License State of Idaho
01/2024 Non-resident Health insurance License State of Illinois
10/2023 Non-resident Health insurance License State of California
10/2023 Non-resident Health Insurance License State of Delaware
10/2023 Non-resident Health insurance License State of Montana
10/2023 Non-resident Health insurance License State of North Dakota
10/2023 Non-resident Health insurance License State of New Jersey
10/2023 Non-resident Health insurance License State of South Dakota
09/2023 Non-resident Health insurance license State Colorado
09/2023 Non-resident Health insurance License State of Maryland
09/2023 Non-resident Health insurance License State of South Carolina
08/2023 Resident Health Insurance License State of Texas
Registered Nurse Level III, Intensive Care Unit at The Hospitals of Providence East CampusRegistered Nurse Level III, Intensive Care Unit at The Hospitals of Providence East Campus