Summary
Overview
Work History
Education
Skills
Certification
Awards
Additional Information
Timeline
Generic

KENNETH BETHKE

El Paso,TX

Summary

Seeking a career in Customer Service Representative where my strong communication skills, customer-focused approach, and proven ability to meet sales targets can contribute to team success and client satisfaction.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Enrollment Specialist

Milliman
10.2024 - 12.2024
  • Assist clients with enrolling in health insurance plans through federal or private marketplaces, ensuring eligibility requirements are met.
  • Educate individuals and families on available insurance options, including coverage levels, premiums, deductibles, and out-of-pocket costs.
  • Guide applicants through the application process, including documentation submission.
  • Maintain up-to-date knowledge of health insurance regulations, plan changes, and enrollment periods.
  • Communicate effectively with clients via phone, email, and in-person appointments to resolve issues and answer questions.

Enrollment Specialist

Milliman
06.2023 - 04.2024
  • Enrollment meetings with Enrollees.
  • Enrollment Specialist Applied for Health insurance through carrier portals.
  • Knowledgeable in ICHRA.
  • Health Insurance license in Texas and Non-Resident licenses in 13 states.
  • Verify and input client data accurately into internal systems.
  • Meet or exceed enrollment targets and performance metrics set by the organization or program guidelines.

Dipline Specialist

BD
04.2017 - 01.2019
  • Used multiple resources and tools for evaluating and presenting solutions.
  • Dipline Specialist Recorded and reported job-related activities to find discrepancies.
  • Adhered to guidelines and enabled compatibility through analysis and troubleshooting.
  • Provided advanced support for projects with strong documentation, reporting and customer service skills.
  • Enforced company policies, answered coworkers' questions and trained new personnel.

Dipline Operator

Bard Medical
05.2013 - 05.2016
  • Prepared machines to begin production cycles and properly adjusted Dipline Operator settings.
  • Controlled material usage to keep costs low, proactively investigating and resolving discrepancies to minimize waste.
  • Identified and helped resolve nonconforming product issues to support accurate order fulfillment.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Dipline Operator

Rochester Medical Corporation
09.2008 - 05.2013
  • Rochester Medical Corporation | Identified and helped resolve nonconforming product issues to support Stewartville, MN accurate order fulfillment.
  • Dipline Operator Worked successfully with diverse group of coworkers to accomplish goals 09/2008 - 05/2013 and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Education

Bachelor's Degree - Operations Management

American InterContinental University
Schaumburg, IL

Associate's Degree - Criminal Justice

North Iowa Area Community College
Mason City, IA

Skills

  • Experience in Enrollment of Client in health insurance
  • Excellent telephone and email skills
  • Consistently remains calm in stressful circumstances
  • Knowledge in ICHRA (Individual Coverage Health Reimbursement Arrangement)
  • State Health Insurance License in Texas
  • 19 Non-resident Health insurance Licenses
  • Exceptional communication

Certification

  • 12/2024 Non-resident Health insurance License State of New York
  • 11/2024 Non-resident Health insurance License State of Minnesota
  • 11/2024 Non-resident Health insurance License State of Ohio
  • 11/2024 Non-resident Health insurance License State of Virginia
  • 10/2024 Non-resident Health insurance License State of Nebraska
  • 10/2024 Non-resident Health insurance License State of New Hampshire
  • 02/2024 Non-resident Health insurance License State of Missouri
  • 01/2024 Non-resident Health Insurance license State of Arizona
  • 01/2024 Non-resident Health insurance License State of Idaho
  • 01/2024 Non-resident Health insurance License State of Illinois
  • 10/2023 Non-resident Health insurance License State of California
  • 10/2023 Non-resident Health Insurance License State of Delaware
  • 10/2023 Non-resident Health insurance License State of Montana
  • 10/2023 Non-resident Health insurance License State of North Dakota
  • 10/2023 Non-resident Health insurance License State of New Jersey
  • 10/2023 Non-resident Health insurance License State of South Dakota
  • 09/2023 Non-resident Health insurance license State Colorado
  • 09/2023 Non-resident Health insurance License State of Maryland
  • 09/2023 Non-resident Health insurance License State of South Carolina
  • 08/2023 Resident Health Insurance License State of Texas

Awards

None Specified

Additional Information

Available to start work immediately

Timeline

Enrollment Specialist

Milliman
10.2024 - 12.2024

Enrollment Specialist

Milliman
06.2023 - 04.2024

Dipline Specialist

BD
04.2017 - 01.2019

Dipline Operator

Bard Medical
05.2013 - 05.2016

Dipline Operator

Rochester Medical Corporation
09.2008 - 05.2013

Associate's Degree - Criminal Justice

North Iowa Area Community College

Bachelor's Degree - Operations Management

American InterContinental University

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