Stephanie Gonzales
New Braunfels,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Enrollment Specialist
Boone Chapman
01.2021 - Current
- Improved enrollment rates by effectively communicating program benefits and requirements.
- Conducted annual reviews of existing policies to update information.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Met with customers to provide information about available products and policies.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Updated, entered, and reviewed customer data.
Behavior Therapist
Behavioral Innovations
05.2020 - 03.2021
- Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
- Maintained detailed documentation of client progress, ensuring accurate reporting to supervisors and insurance providers.
- Maintained professional boundaries with parents and caregivers while building strong support networks to support treatment goals.
- Continually updated professional knowledge through workshops and conferences, ensuring the application of evidence-based practices in therapy sessions.
- Evaluated effectiveness of treatments using objective measures, ensuring continued progress and goal achievement.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Documented client behavior and interventions attempted and collected and reported data using approved format, methods and forms.
- Implemented behavioral intervention plans created by clinical supervisors.
- Contributed to treatment success by offering feedback and guiding patients through exercises.
- Observed and monitored client behavior and responses to treatment.
- Increased parent involvement in therapy sessions, fostering a supportive home environment.
Daycare Teacher
Prodigy Learning Center
07.2014 - 03.2019
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Supported diverse learners by adapting teaching methods to meet individual student needs and learning styles.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted in the planning and execution of special events such as holiday celebrations or parent-teacher conferences, fostering a strong sense of community within the daycare center.
- Enhanced children''s emotional development through empathetic communication and active listening techniques.
Education
High School Diploma -
Canyon High School
New Braunfels, TX06.2015
Associate of Arts - Social Work
Northeast Lakeview College
Universal City, TX05.2021
Bachelors In Social Work
Our Lady of The Lake University
San Antonio, TX12.2024
Skills
- New Agent Training
- Policyholder Communication
- Client Prospecting
- Property insurance
- Customer service expertise
- Decision Making Aptitude
- Insurance Eligibility
- Insurance Coverage Verification
- Health insurance
- HIPAA Compliance
- Data entry skills
- Critical Thinking
- Enrollment Verification
- Exceptional communication
Certification
Dismantling Oppression Certificate
Certificate in Violence Prevention and Intervention
Additional Information
References: Debra Chappell 830-832-3837
Tiffany Riddle 830-660-6710
Wilfredo Ortiz 210-995-1048
Timeline
Enrollment Specialist
Boone Chapman
01.2021 - Current
Behavior Therapist
Behavioral Innovations
05.2020 - 03.2021
Daycare Teacher
Prodigy Learning Center
07.2014 - 03.2019
High School Diploma -
Canyon High School
Associate of Arts - Social Work
Northeast Lakeview College
Bachelors In Social Work
Our Lady of The Lake University
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