Summary
Overview
Work History
Education
Skills
Additionalinformation
References
Timeline
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Kenneth Bucaro

West New York,NJ

Summary

A dedicated professional who became a real estate agent with a passion for helping other and strong desire to learn and grow. Starting from the ground up, I’ve developed a solid foundation in customer service, and I’m eager to continue to expand my knowledge in the real estate industry. I’m a fast learner who values team work and believes in making a positive impact on both clients and colleagues. My goal is to contribute meaningfully to a company that values dedication, integrity and growth, while delivering memorable experiences to every client I serve. I’m committed to using my skills in communication, time management, and problem-solving to not only meet but exceed expectations.

Overview

11
11
years of professional experience

Work History

Concierge

Rose Associates
Bronx, New York
08.2023 - Current
  • Accompanied management on affordable tours for potential prospects.
  • Maintained a professional presence at the front desk area by adhering to dress code standards.
  • Coordinate with property management and maintenance teams to address and resolve resident concerns.
  • Provide high-level service to residents of a 200-unit luxury apartment complex, ensuring a welcoming and efficient environment.
  • Manage front desk operations, including guest check-ins/check-outs, package handling, and security protocol enforcement.
  • Resolve complex guest issues with diplomacy and efficiency, maintaining a positive hotel reputation.
  • Manage the concierge desk operations, including overseeing the execution of daily tasks.

Facility Manager

Manhattan Parking Group
Brooklyn, New York
11.2021 - 08.2023
  • Preformed all staffing scheduling, discipline, terminations, and training
  • Promoted a team environment that delivers quality service to all customers in a manner that represents the company professionally
  • Facilities management Prepared parking lease agreements Managed vendor delinquency accounts Assist in setup of special event programs
  • Supervised staff members with in the garage
  • Promoted a team environment that delivered quality service to all customers in a manner the represents Manhattan Parking Group Professionally
  • Prepared and obtained monthly account agreements along with delinquent accounts
  • Responsible for managing the daily transactions made by the cashiers as well as delivering the deposits to the bank
  • Handled scheduling/covering of employees as needed
  • Preformed all resolutions of customer complaints
  • Monitored parking structure for maintenance needs
  • Evaluated parking system of 500 parking spaces including lifts for efficiency
  • Oversaw implementation, opening, and operation of 19 new EV chargers in the garage.

Assistant Manager

SP Plus Corporation
New York, New York
12.2016 - 10.2021
  • Assisting in the overall management of parking facility operations, including staff supervision, customer service, and maintenance
  • Supporting the implementation of parking management strategies to optimize space utilization and revenue generation
  • Assisting in the training and supervision of parking attendants and maintenance staff, ensuring they adhere to operational procedures and provide excellent customer service
  • Coordinating with the facility manager to schedule staffing, monitor performance, and address any issues or concerns
  • Assisting in the maintenance of parking equipment, such as ticket dispensers, gates, and payment systems, to ensure proper functionality
  • Handling customer inquiries, complaints, and disputes in a professional and efficient manner
  • Assisting with the enforcement of parking regulations and ensuring compliance with safety protocols and procedures
  • Supporting the implementation of security measures to safeguard the parking facility and prevent theft or vandalism
  • Assisting in the preparation of reports, budgets, and other administrative tasks as needed
  • Contributing to the development and implementation of policies and procedures to improve operational efficiency and customer satisfaction.

Yard Operations Supervisor

Passaic County Welders
Wayne, New Jersey
04.2013 - 07.2016
  • Supervising daily operations in the yard, including scheduling and coordinating activities of yard personnel
  • Overseeing the loading and unloading of materials, ensuring efficiency and safety protocols are followed
  • Managing inventory levels and conducting regular stock checks to ensure adequate supplies
  • Training and mentoring yard personnel on proper equipment operation and safety procedures
  • Enforcing company policies and procedures to maintain a safe and productive work environment
  • Collaborating with other departments to coordinate logistics and fulfill customer orders in a timely manner
  • Conducting regular inspections of equipment and facilities to identify maintenance needs and ensure compliance with regulations
  • Communicating effectively with management and staff to address any issues or concerns promptly
  • Implementing cost-saving initiatives and process improvements to optimize yard operations
  • Responding to customer inquiries and resolving any issues or complaints related to yard activities
  • Keeping accurate records of yard activities, such as inventory levels, equipment maintenance, and personnel schedules
  • Staying updated on industry trends and best practices to enhance yard operations and efficiency.

Front Desk Attendant

Passaic County Welders
Wayne, New Jersey
04.2013 - 07.2016
  • Welcomed and assisted patrons upon arrival, providing information about bowling lanes, pricing, and specials
  • Managed lane reservations and walk-in customers, ensuring efficient use of available lanes and minimizing wait times
  • Processed payments, including cash, credit cards, and vouchers, with accuracy and efficiency
  • Addressed guest inquiries, concerns, and complaints in a friendly and proactive manner, striving to exceed customer expectations
  • Maintained cleanliness and organization of the front desk area, including sanitizing equipment and restocking supplies
  • Assisted with basic equipment maintenance and troubleshooting, such as resetting pinsetter machines and addressing ball return issues
  • Collaborated with other staff members to coordinate birthday parties, corporate events, and league activities, ensuring smooth execution and customer satisfaction.

Auto Detailer

Passaic County Welders
Fairlawn, New Jersey
06.2009
  • Cleaned interior and exterior of cars with hand brushes and other relevant washing tools
  • Vacuumed interior of vehicles to remove loose dirt and debris using a vacuum cleaner and added air fresheners.

Education

Real Estate Agent -

Real Estate Licensing New York LLC (RELNY)
New York
08.2024

Business Management Training Program -

SP+ University
New York

High School Diploma
State of New Jersey

Skills

  • Eager learner with a growth mindset
  • Active listening
  • Team Collaboration
  • Strong leadership abilities
  • Effective communication skills
  • Ability to work under pressure
  • Time management
  • Honest
  • Credible, highly reliable and organized
  • Complex Problem Solving
  • Customer relations and satisfaction
  • Innovative thinking and adaptability
  • Relationship building and networking
  • Customer Service
  • Staff Management
  • High attention to detail in managing daily task

Additionalinformation

As an office manager, I have honed my communication skills through years of experience in verbal and written communication with clients, vendors, and team members. I have extensive experience in creating and delivering presentations, preparing and responding to business correspondence, and ensuring effective communication throughout the office., Available upon request.

References

References available upon request.

Timeline

Concierge

Rose Associates
08.2023 - Current

Facility Manager

Manhattan Parking Group
11.2021 - 08.2023

Assistant Manager

SP Plus Corporation
12.2016 - 10.2021

Yard Operations Supervisor

Passaic County Welders
04.2013 - 07.2016

Front Desk Attendant

Passaic County Welders
04.2013 - 07.2016

Auto Detailer

Passaic County Welders
06.2009

Real Estate Agent -

Real Estate Licensing New York LLC (RELNY)

Business Management Training Program -

SP+ University

High School Diploma
Kenneth Bucaro