Kenneth Chenlikas II
Youngstown,OH
Summary
Focused individual with many years of experience in mail delivery services. Extensive expertise and knowledge of mailing guidelines and restrictions. Known for reliability and best-in-class work.
Disciplined worker with success in working within busy, fast-paced settings. Skilled in building positive personal and professional relationships. Knowledgeable about processes and main carrying restrictions.
Reliable professional with deep-rooted experience in postal and delivery services. Specialize in maintaining high productivity levels and completing tasks efficiently under strict timelines. Key skills include route management, mail sorting accuracy, and safe driving practices. Excel in time management, problem-solving, and customer service, ensuring positive interactions and timely mail delivery.
Overview
19
19
years of professional experience
Work History
City Letter Carrier
United Postal Service
Youngstown
04.2014 - Current
- Ensured that all safety guidelines were followed during deliveries.
- Separated mail to be transported to relay boxes along route for subsequent delivery.
- Handled undeliverable mail in accordance with established procedures.
- Performed daily pre-trip inspections on vehicles prior to use.
- Delivered various types of mail on routes according to strict timelines.
- Assisted customers by lifting heavy packages and placing parcels by front door or garage.
- Collaborated with other carriers in order to complete routes efficiently and effectively.
- Delivered mail to residents and business within assigned area.
Route Sales Representative
Frito Lay
Hubbard, Ohio
04.2011 - 04.2014
- Resolved any customer complaints promptly and professionally.
- Planned and organized routes within territory to maximize efficiency and time.
- Provided excellent customer service by answering questions and resolving complaints in a professional manner.
- Confirmed product displays met company specifications regarding placement, date codes and pricing.
- Organized merchandise and sales promotion displays to attract customers.
- Continuously surpassed sales goals, optimizing profitability, and performance of assigned territory.
Delivery Driver
FedEx:Ground
North Jackson, Ohio
06.2008 - 04.2014
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Utilized GPS and maps for efficient route planning.
- Loaded and unloaded vehicles at distribution center and delivery address.
Customer Service Manager
Lowes Home Improvment
Boardman, Ohio
08.2005 - 04.2011
- Produced thorough, accurate and timely reports of project activities.
- Developed and implemented strategies for providing excellent customer service experience.
- Recruited and trained new employees to meet job requirements.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
Education
High School Diploma -
Austintown Fitch
Ausitntown, OH06-2005
Timeline
City Letter Carrier
United Postal Service
04.2014 - Current
Route Sales Representative
Frito Lay
04.2011 - 04.2014
Delivery Driver
FedEx:Ground
06.2008 - 04.2014
Customer Service Manager
Lowes Home Improvment
08.2005 - 04.2011
High School Diploma -
Austintown Fitch