Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenneth Clark

Beaumont,TX

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Divergent Solutions. Skilled in CRM software and adept at problem-solving, I excel in transforming customer challenges into positive outcomes. My expertise in technical support and commitment to quality control have significantly boosted productivity. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

West Corporations
08.2021 - 07.2024
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Technical Support Executive

Divergent Solutions
04.2016 - 03.2020
  • Streamlined troubleshooting processes for faster resolution times, improving overall productivity.

Sales Associate

Heb
05.2006 - 07.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.

Education

Central High School
Beaumont, TX
05.2006

Skills

  • Customer Service
  • Problem-solving abilities
  • Data Entry
  • Customer Relations
  • Computer Proficiency
  • Appointment Scheduling
  • Microsoft Office Suite
  • Technical Support
  • Quality Control
  • CRM software proficiency

Timeline

Customer Service Representative

West Corporations
08.2021 - 07.2024

Technical Support Executive

Divergent Solutions
04.2016 - 03.2020

Sales Associate

Heb
05.2006 - 07.2014

Central High School
Kenneth Clark