Kenneth Clore
Rocky Mount,NC
Summary
Personable and analytical, with knack for problem-solving and positive, upbeat demeanor. Demonstrates understanding of troubleshooting and technical support, paired with strong skills in customer service and communication. Aims to enhance operational efficiency and user satisfaction through effective assistance and support.
Overview
2
2
years of professional experience
Work History
Help Desk Associate
Debbie's Staffing
Rocky Mount, NC
07.2018 - 12.2018
- Resolved technical issues for end-users, enhancing overall user satisfaction and productivity.
- Provided prompt support via phone, email, and chat, ensuring efficient issue resolution.
- Documented troubleshooting steps in knowledge base, improving resource accessibility for team members.
- Assisted in software installations and updates, maintaining compliance with organizational standards.
- Maintained inventory of hardware and software assets, supporting efficient resource management within the department.
- Provided technical support to users via phone, email, and in-person interactions.
General Laborer
Surface Tile Company
Rocky Mount, NC
07.2017 - 07.2018
- Operated hand tools and equipment to complete tasks efficiently.
- Assisted in maintaining cleanliness and organization of work areas.
- Collaborated with team members to meet project deadlines consistently.
- Followed safety protocols to ensure a secure work environment.
- Loaded and unloaded materials, ensuring proper handling procedures were followed.
- Executed routine maintenance on tools and equipment for optimal performance.
- Adapted quickly to changing priorities and tasks as needed.
Food Service Worker
Taco Bell
Rocky Mount, NC
10.2017 - 01.2018
- Food Prep, Cleaning, Washing Dishes, Emptying Grease container, stocking shelves, unloading trucks, Cooking, Taking Trash to dumpster, inventorying cooler and deep freezer.
- Prepared and served food items in accordance with health and safety standards.
- Maintained cleanliness of workstations and dining areas to enhance customer experience.
- Assisted in inventory management by restocking supplies and monitoring product levels.
Landscaper
Landtek Advance
Rocky Mount, NC
04.2017 - 07.2017
- Operated landscaping equipment, including mowers and trimmers, ensuring efficient yard maintenance.
- Assisted in planting trees, shrubs, and flowers to enhance property aesthetics.
- Followed safety protocols while performing outdoor tasks to maintain a secure work environment.
- Collaborated with team members on landscape design projects to meet client expectations.
- Conducted routine site clean-up to promote cleanliness and organization during projects.
- Implemented irrigation systems to optimize water usage and plant health.
- Resolved minor landscaping issues independently, enhancing overall project quality.
Education
Basic Schooling - Math, Reading, Science, Social Studies, JROTC, Masonry
Davie County High School
Rocky Mount, NC05.2009
Skills
- Decision-Making Novice
- Intermediate problem-solving skills
- Customer service
- Verbal and written communication
- Issue troubleshooting
- Security protocols
Languages
English Expert
Interests
Outdoor Activities, Reading, Music, Cooking, Art and Creativity, Writing, DIY Projects, Pets and Animal Welfare
Timeline
Help Desk Associate
Debbie's Staffing
07.2018 - 12.2018
Food Service Worker
Taco Bell
10.2017 - 01.2018
General Laborer
Surface Tile Company
07.2017 - 07.2018
Landscaper
Landtek Advance
04.2017 - 07.2017
Basic Schooling - Math, Reading, Science, Social Studies, JROTC, Masonry
Davie County High School