Kenneth Counce
Lake Mary
Summary
Dynamic Store Manager with a proven track record at Firestone Auto Care, excelling in inventory management and customer service. Enhanced operational efficiency and boosted sales through strategic relationship building and effective team training. Recognized for resolving customer complaints swiftly, fostering loyalty, and achieving team goals consistently.
Overview
20
20
years of professional experience
Work History
Manager
Firestone Auto Care
Winter Park
11.2023 - Current
- Updated and maintained store signage and displays.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Implemented efficient systems for tracking stock movement.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Resolved customer complaints in a timely manner.
- Developed strategies to maximize sales and profitability.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Formed and sustained strategic relationships with clients.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Prepared staff work schedules and assigned team members to specific duties.
Store Manager
Tire Kingdom
Orange City
10.2020 - 10.2023
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Updated and maintained store signage and displays.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored employee performance and identified performance gaps for corrective action.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
Store Manager
Firestone Auto Care
Orange City
03.2005 - 10.2021
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Updated and maintained store signage and displays.
- Resolved customer complaints in a timely manner.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Managed daily banking activities such as deposits and withdrawals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Trained and mentored associates to teach daily tasks and procedures.
Education
Associate of Science - Automotive And Diesel Theory
Western Kentucky University
Bowling Green, KY12-1990
Skills
- Inventory management
- Visual merchandising
- Customer service
- Sales analysis
- Stock tracking
- Team building
- Employee training
- Conflict resolution
- Operational efficiency
- Relationship building
- Performance monitoring
- Team collaboration
- Problem-solving abilities
Accomplishments
- Store manager of the yer western zone 2009 2010
- Managing partner tires plus orange city for 6 years
Presidents Club winner 2009 2010 2011 2014 2015
Pre
Timeline
Manager
Firestone Auto Care
11.2023 - Current
Store Manager
Tire Kingdom
10.2020 - 10.2023
Store Manager
Firestone Auto Care
03.2005 - 10.2021
Associate of Science - Automotive And Diesel Theory
Western Kentucky University