Kenneth Craft
CheckSmart
Columbus,OH
16
years of professional experience
Dynamic Assistant Manager at CheckSmart with a proven track record in enhancing customer satisfaction and optimizing team productivity. Skilled in money handling and staff training, I foster strong relationships and drive results through effective decision-making and goal setting, ensuring compliance and operational excellence in a fast-paced environment.
Work History
Assistant Manager
12 Years 4 Months- Managed daily operations, ensuring compliance with company policies and procedures.
- Assisted in training new staff on customer service protocols and operational standards.
- Coordinated scheduling and workflow to optimize team productivity and efficiency.
- Monitored inventory levels, facilitating timely reordering to meet business demands.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Lifeguard
3 Years 3 Months- Monitored pool area to ensure guest safety and compliance with safety regulations.
- Executed first aid procedures effectively during emergency situations.
- Developed and implemented safety drills to enhance team preparedness for emergencies.
- Maintained accurate records of incidents, ensuring thorough documentation for review.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
Education
High School Diploma
Skills
Customer service
Money handling
Team leadership
Decision-making
Customer relations
Staff training and development
Goal setting
Employee scheduling
Timeline
Assistant Manager
CheckSmart
04.2014 - CurrentRead More
Lifeguard
Fort Rapids
01.2011 - 04.2014Read More
Reynoldsburg High School
High School Diploma
Read More